IT Help Desk Technician I (Onsite Role) TrueCare, San Marcos, CA
TrueCare
San Marcos, CA
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JOB DETAILS
JOB TYPE
Full-time
LOCATION
San Marcos, CA
POSTED
Today
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Help Desk Technician I is responsible for providing basic technical assistance and support to end users for computer hardware, software and network related problems, with the upmost professional attitude and always practicing the company’s BGR standards.
Duties & Responsibilities:
- Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. These requests may come in the form of a phone call, email, or a ticket.
- Provide end-users with necessary steps to recognize, isolate, and resolve the problem as appropriate.
- Engage in research and troubleshooting to resolve technical issues.
- Determine the most effective ways to resolve technical issues.
- Resolve basic end-user problems and escalate, as appropriate.
- Use the ticket tracking system (JIRA) to document problems and their solutions.
- Ensure users are assigned appropriate resources.
- Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
- Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
- Apply security best practices.
- Accurately document instances of hardware failure, repair, installation, ordering, and removal both in the ticketing system and when necessary, in our asset tracking software.
- Stay current on personal computer and peripheral equipment changes and trends.
Required Qualifications:
- High School Diploma or equivalent.
- At least one (1) year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
- One (1) year of customer support experience.
- Availability to work occasionally outside of normal shifts (e.g., 8am to 5pm).
- Availability to cover a rotational on-call M-F as late as 8pm and Saturday 7am-5pm.
- Proficiency deploying and troubleshooting technical hardware.
- Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers.
- Associates degree in computer science, information systems or a related field.
- Experience in network troubleshooting, administration, and providing help desk support.
- A+, Network+, or Security+ certification.
- Proficiency with Citrix virtual desktops and its involvement in a clinical setting.
- Knowledge of Cisco Meraki networking equipment.
- Experience administrating Active Directory accounts and assets.
- Knowledge of M365 Admin Center and Azure Active Directory.
- Competitive Compensation
- Competitive Time Off
- Low-cost health, dental, vision & life insurance
- Tuition Reimbursement, Employee Assistance program
Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.
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