IT Help Desk Technician

IT Help Desk Technician (Full-Time, On-Site)

 Willow Valley Communities – Lancaster, PA

Looking to launch or grow your IT career in a role where you can truly make an impact? At Willow Valley Communities (WVC), we’re seeking a customer-focused IT Help Desk Technician who enjoys solving problems, helping others, and working in a collaborative, supportive environment.

In this role, you’ll be the first point of contact for IT support, assisting both Team Members and Residents with their technology needs—from troubleshooting computers to supporting TV, phone, and internet services across our vibrant community.

Why Join Willow Valley Communities?

We invest in our Team Members and their well-being:

Comprehensive benefits package (medical, dental, vision)
Generous paid time off (PTO)
Career growth and development opportunities
Access to premium on-campus amenities—fitness center, spa, cafes, swimming pools, and more
Supportive team culture with meaningful work

 Starting wage: $19.00/hour+

What You’ll Do

As a Level 1 Help Desk Technician, you’ll play a key role in keeping our organization connected and running smoothly:

• Serve as the first point of contact for IT support via phone, email, and ticketing system
• Troubleshoot and resolve issues involving computers, printers, software, and basic networking
• Perform hardware repairs, replacements, and upgrades (PCs, monitors, peripherals, phones, etc.)
• Deliver prompt, friendly, and effective customer service to Team Members and Residents
• Escalate complex issues to senior IT staff or vendors as needed
• Assist with onboarding and training users on basic technology use
• Support Residents with CampusTV, CampusTel, and CampusNet services, including setup and guidance
• Help Residents learn and use updated cable box features
• Maintain accurate documentation in the ticketing system
• Participate in an on-call rotation for evening and weekend coverage

What You Bring

We’re looking for someone who is technically capable, approachable, and eager to help:

• Associate degree in Information Technology or 6+ months of related experience (or equivalent combination)
• Strong communication and customer service skills
• Basic working knowledge of TCP/IP networking.
• Hands-on experience troubleshooting hardware and basic software issues
• A proactive mindset and willingness to learn

Schedule & Location

 Full-time (40 hours/week)
 Monday–Friday, 8:00 AM – 5:00 PM
 Rotating on-call support (evenings/weekends)
 On-site role – The North of Willow Valley Communities
600 Willow Valley Square, Lancaster, PA 17602

Make a Difference Through Technology

At WVC, your work goes beyond troubleshooting—you’ll help create a seamless technology experience that supports both our Team Members and Residents in their daily lives.

 Apply today and be part of a team where your skills make a meaningful impact.