At Bibiyan Law Group, we are dedicated to protecting and advancing the rights of employees across California. Our team of experienced employment attorneys advocates for individuals facing workplace injustices, including wrongful termination, discrimination, harassment, and wage disputes. In line with our commitment to justice and accountability, we are broadening our focus to protect consumers affected by privacy and data breaches.Position OverviewBibiyan Law Group, P.C seeks an experienced and customer-focused Help Desk Technician to support our growing organization. As a full-service law firm serving clients throughout California and Washington, we depend on reliable IT infrastructure and responsive technical support. You will be the first point of contact for our attorneys and staff, providing exceptional technical assistance across our diverse software platforms, hardware systems, and network infrastructure.Key ResponsibilitiesProvide Level 1 and Level 2 technical support via phone, email, and in‑person for end‑user hardware and software issuesSupport case management software, document management systems, legal research platforms, and productivity toolsTroubleshoot network connectivity, VDI, VPN access, and remote work issuesManage user account provisioning, password resets, and access control requestsMaintain and document issues in IT ticketing system, ensuring timely resolution and follow‑upPerform routine hardware maintenance, system updates, and software patchesAssist with printer, scanner, and peripheral device setup and troubleshootingSupport onboarding of new employees with IT setup and trainingRequired QualificationsHigh school diploma or equivalent; Associate degree in Computer Science or IT-related field preferred2+ years of professional IT help desk or technical support experienceStrong knowledge of Windows and Mac operating systemsExperience with Active Directory, Office 365, and cloud-based applicationsProficiency in networking basics (TCP/IP, DNS, DHCP) and VPN technologiesExperience with IT ticketing/helpdesk softwareExcellent communication and customer service skillsAbility to prioritize multiple tasks and work effectively under pressurePreferred QualificationsCompTIA A+, Network+, or Security+ certificationExperience with legal industry software (FileVine, Dropbox, LexisNexis)Knowledge of cybersecurity best practices and data protectionPrevious experience in a law firm or professional services environment#J-18808-Ljbffr