Department: Information TechnologyReports To: Director of IT ServicesEmployment Type: Full-TimeLocation: Onsite – Torrington, CT Join the TeamAptyx is building a modern, collaborative internal IT organization, and we're looking for an energetic IT Help Desk Technician to join the journey.This role is perfect for someone who enjoys helping people, solving problems, and being the go-to technology resource for their location. You'll work closely with employees across the business, providing exceptional support while helping keep systems running smoothly and efficiently.As the primary onsite IT presence at your facility, you'll play an important role in supporting day-to-day operations, coordinating with the broader IT team, and assisting with local projects that require hands-on technical support.If you enjoy variety in your day, taking ownership of issues, and making a real impact on the employee experience, we'd love to meet you.What You'll DoEnd-User SupportProvide friendly, responsive onsite and remote IT supportServe as the first point of contact for employee technology issues and requestsTriage, prioritize, troubleshoot, and resolve support ticketsCommunicate clearly with users and provide timely updatesEscalate complex issues when appropriate while remaining engaged through resolutionDeliver a positive support experience that helps employees stay productiveOnsite IT OperationsAct as the primary IT resource for your assigned locationProvide hands-on support for desktops, laptops, mobile devices, printers, and peripheralsAssist with workstation setups, equipment deployments, and user onboardingSupport local network, connectivity, and infrastructure troubleshootingCoordinate and assist with onsite technology projects, upgrades, and office movesServe as the local "hands and eyes" resource for the broader IT teamTechnology SupportSupport a broad range of technologies including:Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Active Directory and Entra IDWindows workstations and endpoint management toolsWi-Fi, VPN, and basic network troubleshootingERP and business applications, including Epicor, Sage, and other operational systemsManufacturing, engineering, and shipping-related applicationsDocumentation & Continuous ImprovementMaintain accurate ticket notes and documentationContribute to IT knowledge base articles and support documentationFollow security, compliance, and IT best practicesIdentify opportunities to improve processes and enhance the employee experienceWhat We're Looking ForRequired Qualifications2–5+ years of IT support, Help Desk, Desktop Support, or related experienceStrong troubleshooting skills across hardware, software, and basic networkingExcellent customer service and communication skillsAbility to prioritize and manage multiple requests effectivelyStrong sense of ownership and accountabilityComfortable working independently while collaborating with a larger IT teamPositive attitude and willingness to learnPreferred ExperienceMicrosoft 365 administration and supportActive Directory and Entra IDEndpoint management tools such as IntuneNetworking fundamentals (DNS, DHCP, TCP/IP, VPN)ERP or line-of-business application supportManufacturing or multi-site business environmentsWhat Makes You SuccessfulYou enjoy helping people and solving problemsYou take ownership and follow throughYou communicate clearly and professionallyYou stay organized in a fast-paced environmentYou are proactive and always looking for ways to improveYou work well both independently and as part of a teamWork Environment & Requirements100% onsite at assigned locationAbility to perform hands-on technical work and equipment installationsOccasional after-hours support when necessaryLimited travel may be required to support other Aptyx locationsWhy Join Aptyx?At Aptyx, you'll have the opportunity to help shape the future of our internal IT organization. You'll work alongside a collaborative team, support employees across the business, and contribute to meaningful technology initiatives that directly impact company success.Most importantly, you'll see the results of your work every day-helping people, solving challenges, and making technology work better for everyone.