Overview Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia – Mercedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal Candidate You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities Serve as the initial point of contact for technical support via phone, email, and ticketing systemProvide remote support using RMM tools (e.g., ConnectWise Automate)Install, configure, and maintain desktop hardware, software, and peripheralsManage user accounts, permissions, and access controlsTroubleshoot and support desktop, laptop, and printer issuesEscalate unresolved issues to senior IT staff as appropriateProvide accurate information about company IT services and productsSuggest improvements to IT procedures and user experienceDocument support issues, resolutions, and feedback in a clear and concise mannerOccasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)Communicate clearly in English (additional languages a plus)Qualifications 1–4 years of experience in a help desk or IT support roleStrong troubleshooting and analytical skillsDetail-oriented with excellent organizational skillsValid driver's license and reliable transportationRelevant certifications (e.g., CompTIA A+, Network+, MCP) is a plusCurrently pursuing or holding a degree in IT, Computer Science, or a related field is a plusWhat We Offer Competitive compensation based on experience and performanceComprehensive benefits package (medical, dental, vision, and retirement)401(k) with company matchA collaborative and supportive team cultureOpportunities for professional growth and career advancementEmployee discounts on company productsApply Today! If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.$24 - $28 an hourMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.We are an employer who participates in the E-verify program with the Department of Homeland Security.#J-18808-Ljbffr