Are you passionate about technology and helping others solve problems? CU*Answers is looking for a Client Support and Operations Specialist to join our team in our Las Vegas office and provide first-tier computer and network technical support to our partners and clients across the credit union industry. In this role, you'll be the first point of contact for technical support, assisting with computer hardware, networking, and managed services technologies while helping ensure our clients stay connected and operational.ScheduleMon-Fri 12:00pm - 9:00pm. In‑office only. No remote opportunities.What You'll DoProvide first-tier technical support for computer and network hardwareAssist with managed services technologies including firewalls, servers, and routersHelp implement new client installations and conversion projectsSupport Microsoft Windows Server and Desktop environmentsAssist with network projects such as domain migrations and firewall installsPerform routine system maintenance and administrative tasksCollaborate with internal teams to ensure exceptional client serviceWhat You BringHigh School Diploma, GED, or equivalent experience1-2 years of IT or technical support experience preferredKnowledge of networking fundamentals (TCP/IP, subnetting, routing)Experience with Windows 10/11 and Windows Server environmentsFamiliarity with Active Directory and Exchange administrationStrong troubleshooting and documentation skillsExcellent communication and client service abilitiesAttention to detail and ability to handle confidential informationAdditional RequirementsValid driver's license with insurable driving recordAbility to travel to client sites when neededAt CU*Answers, you'll work alongside a collaborative team that supports credit unions across the country while growing your skills in networking, infrastructure, and client technology support. CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission‑driven cooperative culture built on innovation and industry leadership!CU*Answers operates in a professional office building setting. Some job assignments are primarily conducted within the office building(s) while others may require moderate to extensive travel responsibilities. CU*Answers is committed to working with employees to reasonably accommodate them with the physical aspects of the position.This job description is not intended to be, nor should it be construed as, a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give an employee an understanding of what CU*Answers has defined this position to be.CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.#J-18808-Ljbffr