If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Full Time Grand Rapids, MI, US3 days ago Requisition ID: 1019Salary Range: $18.00 To $23.00 HourlyIT Help Desk AssistantJob CategoryDepartmentBusiness ServicesLocationMain Office – Grand RapidsTeamTB4Reports toBusiness Services Manager, Director of Operations, and PresidentPay TypeHourlyTravel RequiredNonePosition TypeFull TimeHR ContactHR DirectorGeneral PurposePlan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components.Key Responsibilities and Essential FunctionsAssist staff with technology requests, troubleshooting and technology issue resolutions.Track, maintain, and support all company general software and hardware.Communicate and troubleshoot with third-party technology support and software companies to resolve technology issues and concerns.Maintain, update, troubleshoot, install, and integrate all company technology including company web sites (Internal and External).Maintain and update Intranet site.New employee hardware configuration and set up.Research past, current, and potential technology options.Maintain and implement coding as required.Technology support requests and prioritize required repairs and updates.Coordinate technology usage to achieve maximum efficiency.Accurately document all communications involving staff technology issues and concerns.Oversee printer troubleshooting, maintenance, and repairs.Assist management in carrying out project duties, tasks, and testing as required.General Responsibilities and FunctionsParticipate in ongoing monitoring and provide feedback for improvement.Ensure security, integrity, compliance, and confidentiality of data.Implement procedures and training to maximize operating efficiency.All other duties as assigned.Qualifications and Education RequirementsHigh School DiplomaRelated knowledge of Hardware, Software, and Network OperationsAbility to Prioritize and Manage Multiple Projects EfficientlyProven Track Record in Troubleshooting and Maintaining TechnologyDemonstrated Loyalty and Ownership of Position and ResponsibilitiesTakes Initiative and Pride in WorkStrong Attention to Detail and Goal OrientedCommitment to Excellent Customer ServiceExcellent Written and Verbal Communication AbilitiesAbility to Prioritize and Manage ResponsibilitiesRequired Language SkillsKey CompetenciesCommunication SkillsHigher-Level Thinking SkillsReliable and Consistent AttendanceAdaptabilityTenacious Work EthicStress ToleranceTeamwork and CollaborationIntegrityInitiativeInformation GatheringAttention to DetailHigh Level of AccuracyPlanning and OrganizingDecision MakingJudgment and Problem SolvingPreferred Skills2-3 Years Technology Support ExperienceKnowledge of Windows Operating Systems and Remote Access ProgramsThe information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.Last Updated By: Human ResourcesDate/Time: 12/4/2025Monday thru Friday8am - 4:30pm40 Hours per Week#J-18808-Ljbffr