POSITION TITLE: IT Support Technician, Tier 1
REPORTS TO: IT Manager, IT Team Lead
DIRECT REPORTS: N/A
LOCATION (Club / Corporate): Corporate -- CO/UT Office
COMPENSATION: $22.06-$25.64/hour
BONUS ELIGIBILITY: N/A
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. Additional benefit packages are available for employees who work 30+ hours per week.
- 40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, and Health, Dental, Vision Benefits
Come join VASA Fitness and join a passionate, fun, and united team!
Proud to be a 'Great Place to Work' certified company!
PURPOSE
This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position is an in-office position and may require some local travel.
KEY RESPONSIBILITES AND COMPETENCIES
- Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly
- Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications
- Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements
- Maintain and support computer networks including LAN, DNS, TCP/IP configurations, and network hardware
- Support mobile devices and operating systems to ensure connectivity and security compliance
- Utilize ITSM tools for ticket management and documentation of incidents
- Inform management of recurring issues and redirect problems to the correct resource
- Identify and escalate situations requiring urgent attention
- Assist with maintaining and updating the IT knowledge base
- Upkeep Inventory as hardware is issued, returned or retired
- Configuration and troubleshooting of telecommunications systems
- Other reasonable tasks as assigned by IT leadership
Skills
- Knowledge of technical support practices across various operating systems (Windows, macOS)
- Proficiency in software troubleshooting, computer management, and hardware diagnostics
- Familiarity with Microsoft Office Suite and Active Directory
- Familiar with troubleshooting Printer hardware and software
- Experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration
- Knowledge of helpdesk ticketing systems for incident tracking
- Excellent communication skills for effective customer service delivery in a fast-paced environment
- Analysis skills for diagnosing complex technical issues related to hardware or software failures
- Familiarity with network administration tasks involving TCP/IP protocols and network device configuration