Position Summary
We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a
major refinery facility in El Dorado, AR. This role provides on-site technical assistance for
plant personnel, ensuring reliable functionality of computer systems, network connectivity,
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented, adaptable, and comfortable working in an industrial environment
supporting both office and field users.
Key Responsibilities
* Serve as the primary on-site contact for IT support requests, troubleshooting
desktops, laptops, printers, mobile devices, and peripherals.
* Support end-users with software installations, system access, and hardware
configuration.
* Maintain and monitor plant networks, switches, and connectivity to ensure reliable
uptime.
* Manage user accounts, security permissions, and group policies in Active Directory
and Microsoft 365 environments.
* Provide support for process control system interfaces, handheld devices, and field
communications tools used by refinery staff.
* Setup iPads and add printers for users.
* Document all service requests, incidents, and resolutions in the ticketing system;
escalate complex issues as needed.
* Assist with deployment of IT projects, system upgrades, and cybersecurity
initiatives.
* Collaborate with corporate IT teams to maintain refinery compliance with company
policies and IT standards.
* Ensure backup systems, antivirus protection, and data recovery procedures are in
place and functional.
Qualifications
* Education: Associate or Bachelor's degree in Information Technology, Computer
Science, or related field (or equivalent work experience).
* Experience: 2-5 years of IT support experience, ideally in a manufacturing,
chemical, or refinery setting.
* Technical Skills:
o Windows 10/11, Microsoft 365, and Active Directory administration
o Network troubleshooting (LAN/WAN, switches, routers, cabling)
o Experience with ServiceNow, Remedy, or similar ticketing tools
o Familiarity with VPN, remote desktop tools, and mobile device management
(MDM)
* Preferred: Knowledge of industrial control networks or process automation
interfaces.
* Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional
(MCP/MCSA) preferred.
* Other:
Role is onsite at the Delek Refinery in El Dorado, AR.
Must have the ability to wear a respirator and pass respiratory fit testing, if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors, high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds, push or pull heavy weights, ride a bicycle and climb ladders.
*
Depending on assignment, may be required to be a member of Emergency Response Team
*
Accountable for the safe operations of assigned duties and areas
*
Accountable for personal and all personnel safety
*
Monitors and Operates specialized equipment making adjustments as needed/authorized
*
Occasionally within shift (1-33%): Climbing
*
Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
*
While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.
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