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IT Specialist
Cookeville, TN (Onsite)
$29.00 per Hour
Full-Time | Monday through Friday
Build Your IT Career with a Company That Keeps Business Moving
Are you an experienced IT professional who enjoys solving technical problems, supporting end users, and working directly with the people who rely on technology every day? Do you thrive in a fast-paced environment where no two days are the same?
We're looking for an IT Specialist to join our team in Cookeville, TN. In this role, you'll provide hands-on and remote technical support for enterprise technology, ensuring employees have the tools they need to stay productive. If you enjoy troubleshooting, customer service, and working with a variety of technologies, we'd love to hear from you.
Compensation & Schedule
Pay: $29.00 per hour
Training Schedule (First 90 Days):
- Monday through Friday
- 8:00 AM to 5:00 PM
Regular Schedule (After Training):
- Three days per week: 8:00 AM to 5:00 PM
- Two days per week: 10:00 AM to 7:00 PM
Location: Onsite, Cookeville, Tennessee
What You'll Do
As the frontline IT support specialist, you'll provide exceptional technical support while helping maintain secure, reliable technology across corporate offices and distribution center operations.
Daily Responsibilities
- Troubleshoot and resolve desktop, hardware, software, and application issues
- Provide both onsite and remote technical support to internal employees
- Install, configure, maintain, and repair Windows workstations and peripheral devices
- Support Microsoft Office applications and end user productivity tools
- Configure and troubleshoot mobile devices, including iOS and Android
- Document incidents, resolutions, and service requests using the company's IT Service Management (ITSM) platform
- Escalate complex technical issues while maintaining ownership and communication with users
- Support conference rooms, audiovisual equipment, and meeting technology
- Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
- Maintain inventory of IT assets, spare equipment, and replacement parts
- Coordinate vendor repairs and validate completed work
- Support technology changes following company change management procedures
- Partner with Distribution Center Operations to maintain printers, scanners, and other operational equipment during peak business periods
- Maintain organized, safe, and professional IT workspaces
What We're Looking For
Required Qualifications
- Minimum 5 years of hands-on enterprise IT support experience
- Strong experience supporting Windows desktop environments
- Experience installing, configuring, and repairing PC hardware
- Excellent troubleshooting skills for desktops, laptops, and peripheral devices
- Experience supporting iOS and Android mobile devices
- Proficiency with Microsoft Office applications
- Outstanding customer service and communication skills
- Strong organizational and documentation abilities
- Ability to prioritize multiple technical issues in a fast-paced environment
- Ability to travel locally within the assigned region (approximately 5%)
Preferred Skills
Successful candidates will have experience with:
- Enterprise desktop support
- Hardware lifecycle management
- IT asset management
- Audio/visual and conference room technologies
- Printer support and maintenance
- Vendor coordination
- Technical documentation
- ITSM ticketing systems
- Microsoft Windows administration
- End user training and support
Why You'll Love This Opportunity
- Competitive pay at $29.00/hour
- Stable Monday through Friday schedule
- Opportunity to work with enterprise-level technology
- Diverse technical responsibilities that keep every day interesting
- Collaborative IT team environment
- Hands-on experience supporting both office and distribution operations
- Opportunity to expand your technical knowledge while making a direct impact on business operations
If you're passionate about technology, enjoy helping others solve problems, and want to join a team where your technical expertise is valued, apply today!
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.