1st Level Support, Administrative Skills, Analysis Skills, Android, Audiovisual, Business Operations, Change Management, Communication Skills, CompTIA A+, Computer Maintenance, Computer Security, Corporate Policies, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Desktop Virtualization, Distribution Services, Distribution Warehousing, Documentation Standards, Enterprise Applications, Enterprise Endpoint, Enterprise Protection, Establish Priorities, Hardware Installation, Hardware Repair, Health Plan, Help Desk, IT Service Management (ITSM), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Inventory Management, Keyboards, Knowledge Base, Laptop PC, Leadership, Lift/Move 50 Pounds, Local Area Network (LAN), Maintenance Services, Microsoft Active Directory, Microsoft Management Console (MMC), Microsoft Office, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Multitasking, Network Administration/Management, Onboarding, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Service Level Agreement (SLA), Small Business, Smartphones, Software Administration, Standard Operating Procedures (SOP), Support Documentation, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Warehousing, Willing to Travel, Wireless LAN, Workforce Management, iOS
IT Help Desk Support Specialist | Tech Support | Helpdesk
$28 to $30 per Hour | Full-Time | Onsite | Career Growth Opportunity
Ready to Be the IT Hero Everyone Counts On?
Do you enjoy solving technical problems, helping end users, and working in a fast-paced enterprise environment? Are you the person others rely on when technology isn't cooperating?
We're looking for an experienced IT Help Desk Support Specialist to provide hands-on technical support across our corporate offices and distribution centers. If you're passionate about technology, customer service, and troubleshooting everything from laptops to enterprise applications, we'd love to meet you.
This is an excellent opportunity to join a collaborative IT team supporting mission-critical business operations while expanding your technical skills in a dynamic enterprise environment.
Why You'll Love This Opportunity
- Competitive Pay: $28 to $30 per hour
- Monday through Friday schedule
- Work with modern enterprise technologies
- Collaborative and supportive IT team
- Opportunity to work with corporate offices and distribution centers
- Diverse technical environment with hands-on experience
- Career growth and professional development opportunities
What You'll Do
As an IT Help Desk Support Specialist, you'll serve as the first line of technical support for employees across multiple locations, ensuring systems remain reliable, secure, and operating efficiently.
Responsibilities Include:
- Provide exceptional desktop and technical support to end users both onsite and remotely
- Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
- Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
- Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
- Assist with mobile device support for iOS and Android smartphones and tablets
- Provide audio/visual and conference room technology support
- Document all support activities using IT service management (ITSM) ticketing systems
- Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
- Maintain IT asset inventory and equipment lifecycle records
- Partner with distribution center teams to support printers, warehouse technology, and operational equipment
- Coordinate repairs and maintenance with approved vendors
- Follow IT security standards, change management procedures, and corporate policies
- Create and maintain technical documentation, standard operating procedures, and knowledge base articles
What We're Looking For
Required Qualifications
- 5+ years of hands-on experience supporting enterprise IT environments
- Strong experience supporting Windows desktop operating systems
- Experience configuring and repairing desktop computers and peripherals
- Experience supporting Microsoft Office applications
- Experience supporting iOS and Android mobile devices
- Audio/visual and conference room technology support experience
- Experience working within an ITSM or helpdesk ticketing environment
- Outstanding customer service and communication skills
- Excellent troubleshooting and problem-solving abilities
- Strong organizational skills with the ability to manage multiple priorities
- Ability to work independently with minimal supervision
- Ability to communicate effectively with employees, leadership, HR, operations teams, vendors, and IT partners
- Ability to travel locally to support multiple locations
- Experience supporting warehouse or distribution center environments
Preferred Qualifications
Candidates with any of the following will stand out:
- CompTIA A+, Microsoft, or related IT certifications
- Active Directory administration experience
- Windows Server experience
- Networking knowledge including: LAN, WLAN, TCP/IP, DHCP, DNS, VLANs, and routing
- VPN, VDI, endpoint management, and enterprise security tools
- Network troubleshooting experience
Physical Requirements
- Lift and carry equipment up to 50 pounds occasionally
- Stand, walk, bend, reach, kneel, and climb as needed
- Perform equipment installations and hardware maintenance
- Frequent keyboard and computer use
What Makes You Successful
We're looking for someone who enjoys solving problems, takes ownership of every support ticket, communicates clearly, and delivers outstanding customer service. You'll thrive if you're proactive, organized, and enjoy working with a variety of technologies while supporting employees across multiple business locations.
If you're ready to grow your IT career with a company that values technical expertise, teamwork, and exceptional customer support, apply today!
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.