Apple Macs, Best Practices, Communication Skills, Customer Satisfaction, Customer Support/Service, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Mac Operating System, Management Consulting, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Operating System, Mobile Applications, Mobile Devices, On Site Support, Onboarding, Problem Solving Skills, Software Administration, Software as a Service (SaaS), Support Documentation, Technical Support, Technical Writing
Job ID: 89764-1
Job Title: IT Helpdesk End User Services Specialist
Location: Alameda, CA
Duration: 6 months + possible extension
Rate Range: $40 - $45/hour on W2/ C2C (All inclusive)
Job Description:
We are seeking IT Support Specialist II professionals to provide high-quality IT support services to employees. The ideal candidate will troubleshoot and resolve IT issues related to Windows, Mac, and mobile devices, SaaS applications, network services, and enterprise IT systems. This is an onsite role focused on delivering excellent end-user service.
Key Responsibilities:
- Provide day-to-day IT support to employees for hardware, software, and network issues.
- Troubleshoot and resolve issues on Windows, Mac, and mobile devices.
- Support local and SaaS applications used within the organization.
- Manage IT tickets, requests, and incidents through IT Service Management tools.
- Escalate complex issues to higher-level support teams when necessary.
- Assist in onboarding/offboarding of employees with IT-related setups.
- Document support procedures, resolutions, and best practices.
- Participate in IT service improvement initiatives to enhance end-user satisfaction.
Required Skills & Qualifications:
- 4 8 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows, Mac, and mobile device troubleshooting.
- Experience with SaaS applications and enterprise IT services.
- Familiarity with IT Service Management (ITSM) processes and tools.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work in a fast-paced, onsite support environment.
Preferred Skills:
- Experience in IT service management consulting.
- Knowledge of network services, Active Directory, and enterprise IT systems.
- Ability to document and communicate technical solutions effectively.
Technical Skills:
- IT Service Management (ITSM)
- Windows & Mac OS support
- Mobile Device Management
- SaaS Applications Support
- Ticketing & Incident Management
- End-User Support & Troubleshooting
Company Benefits & Culture
- Comprehensive health insurance plans
- Opportunities for professional development and career growth
- Inclusive and dynamic work environment
For immediate consideration please click APPLY to begin the screening process with Alex.