IT Helpdesk P1

IT Support Analyst

Company Overview

At Synamedia, we're a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we're laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best-in-class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let's do it together!

About the Role

We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread of over 1,400 employees, you will collaborate with a plethora of teams within the US sites, and others all over the globe.

What You'll Do

• Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
• Responding to queries via tickets, chat, email, and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
• Following up with staff to ensure full resolution of issues.
• Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
• Project work and acting as liaison to other teams as needed
• Asset and stock management
• Logistics, shipping and collection of devices from remote employees
• Good communication and documentation skills are an advantage.
• Automation skills an advantage

What You Bring

• 1-2 years of experience in a HelpDesk/Deskside Service environment
• Excellent customer service and communication skills
• Strong compute skills and the ability to troubleshoot and diagnose issues
• Experience supporting both PC and Mac hardware, software, printing and basic networking
• Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage
• Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory
• Exposure to Microsoft Azure or Amazon Web Services is an advantage
• Bachelor's Degree is highly desired, but not required

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there's something for every kind of mind.

Benefits and Perks

• Flexible working arrangements.
• Competitive pay hikes and bonus packages.
• Skill enhancement and growth opportunities.
• Equal opportunity employment.
• Health and wellbeing programmes.
• Collaborative work with a truly global team.
• A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, have a bold approach and encourage being deeply curious to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest or any questions, or if you require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.