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IT Helpdesk Rep

Veterans Sourcing Group

Woonsocket, RI

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JOB DETAILS
SALARY
SKILLS
Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Help Desk, Identify Issues, Inbound Call Centers, Information Technology & Information Systems, Microsoft Office, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Writing Skills
LOCATION
Woonsocket, RI
POSTED
30+ days ago
IT Helpdesk Rep (Remote MST timezone)
Must be Remote Idaho or Utah. (Mountain time only)
Pay rate: $18.14/hr W2

Training class starts August 28, 2023 and ends on October, 10 2023
Training hours are 7:00 a.m. to 3:30 p.m. (Mountain Time) M-F

2hr start window: 11 a.m. to 1 p.m. Mountain Time including weekend day/night
Training hours are 7:00 a.m. to 3:30 p.m. (Mountain Time) M-F.

• ALL REMOTE Candidates are MANDATED to use webcam during training. This means they have to be fully on camera. They CANNOT have it facing the ceiling, wall, etc.

Requirements:
6 months of hardware experience preferably in a Call Center environment.

• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
• Able to work in a flexible 24/7 work environment, preferred

Note: This role will be a call center role taking inbound calls. They are required to sit for long periods of time. This position requires the prompt technical responses to questions from *** stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time

About the Company

V

Veterans Sourcing Group

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