Provide front-line technical support via phone and chat in a 24/7 environment. Resolve issues for enterprise software, hardware, and systems, ensuring excellent customer service and accurate ticket documentation.
Key Responsibilities:
Be the first point of contact, delivering professional and empathetic support.
Troubleshoot, diagnose, and resolve technical incidents efficiently.
Document all interactions and solutions clearly in the ticketing system.
Collaborate with the team and escalate issues when necessary.
Maintain composure and prioritize effectively in a fast-paced setting.
Qualifications:
High school diploma or GED required.
2-5 years of customer support experience (phone/chat).
Strong technical aptitude and problem-solving skills.
Excellent communication (verbal/written) and interpersonal abilities.
Proficient in fundamental computer skills and Windows-based systems.