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IT Helpdesk Support

TEKsystems c/o Allegis Group

Portland, OR

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JOB DETAILS
SALARY
$21–$25 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Asset Management, Biotech and Pharmaceutical, Business Services, Business Transformation, Candidate Screening, Communication Skills, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Fortune 500 Customers, Genetics, Google Directory, Help Desk, Hospital, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Onboarding, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Process Improvement, ServiceNow, Slack, Systems Administration/Management, Technical Support, Telecommunications Equipment, VPN (Virtual Private Network), VoIP (Voice over IP), Warehousing, Writing Skills
LOCATION
Portland, OR
POSTED
2 days ago
A Pharmaceutical company in NE Portland is hiring an IT Support Analyst to join the team for a great opportunity!
Job Duties:
  • Looking for a helpdesk candidate with 2-3+ years of experience in IT/Warehouse Equipment Support/Troubleshooting.
  • Creating accounts and decommissioning accounts Mix of active directory and google.
  • Client is migrating from Windows 10 to 11. They are also migrating from Active Directory to JumpCloud.
  • Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
  • Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
  • Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
  • Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
  • Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
  • Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
  • Responsible for managing and tracking company assets using multiple tools.

Qualifications:
  • 2-3+ years of Tier 1 helpdesk and desktop support experience
  • Experience with ticketing systems (they use ServiceNow)
  • Strong Active Directory experience (they will be migrating to JumpCloud - if you have that experience that is a huge plus)
  • Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
  • Computer configuration and deploy
  • Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints
  • Excellent communication skills, both oral and written

**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Job Type & Location
This is a Contract position based out of Portland, OR.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on May 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

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TEKsystems c/o Allegis Group

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