IT Helpdesk Support
Employnet
Santa Clara, CA
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JOB DETAILS
SALARY
$27–$35 Per Hour
SKILLS
1st Level Support, Atlassian JIRA, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Computer Workstations, Cross-Functional, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Establish Priorities, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Onboarding, Printers, Problem Solving Skills, Security Protocols, Software Administration, Software Installation, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, Wiki, ZenDesk
LOCATION
Santa Clara, CA
POSTED
1 day ago
Job Description
- Base Salary: $27 - $35 /hour
- The role is highly cross-functional, requiring you to spend time both at a desk and on the factory floor.
- Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
- Assist users with software installations, account setups, and password resets.
- Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
- Escalate unresolved issues to Level 2 (Hybridge) or specialized teams with detailed documentation.
- Maintain and update IT knowledge base articles and self-service wikis for common issues.
- Perform routine maintenance tasks, such as software updates and system backups, as directed
- Assist with onboarding new employees, including setting up workstations and accounts.
- Adhere to company IT policies, procedures, and security protocols.
- Provide new hire onboarding and off-boarding service support
- Ability to work after hours, if needed.
Basic Qualifications
- Associate's degree in IT, Computer Science, or related field
- 2+ years of experience in IT or a related field
- Proficiency with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
- Experience troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
Preferred Qualifications
- Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
- Basic knowledge of Active Directory and user account management.
- Willingness to learn and adapt to new technologies and processes
- Strong communication and customer service skills to assist non-technical users effectively.
- Proficiency to prioritize tasks and manage time efficiently in a fast-paced environment.
- CompTIA A+, Network+, or similar certifications are a plus
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About the Company
E
Employnet
Always Hiring.™
Consistently Setting the Bar Higher.
Employnet, Inc. is a global leader in creating flexible workforce solutions. Each day we connect talented people to innovative companies with a wide range of skills and industries, helping to empower success.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Business Services - Other
WEBSITE
http://www.employnet.com