IT Helpdesk Support - Summit Medical Group

Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunty. This position is the go-to for providing first line technical assistance related to computer systems, hardware, and software.

Examples of Duties (List does not include all duties assigned)

• Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary.
• Respond to IT Support and work order email groups. Create tickets accordingly and distribute to appropriate teams.
• Troubleshoot IT issues within Level 1 parameters and ability level. Examples of this include password resets, remote printer installation, software installation, user

education, and remote access problem solving.

• Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
• Maintains professional competency through research, study, and continuing education programs as directed.
• Contributes to a positive work climate and the overall team effort of the department and organization.
• Adheres to all elements of the established corporate compliance program.
• Maintains strictest confidentiality both internally and externally.
• Complete all other duties, special projects as assigned.

Education

Associate or higher-level degree in IT or medical related field is preferred.

Experience

A minimum equivalent of 3-years of IT/Medical related experience.

Certification/License

• COMPTIA Fundamentals+ certification or equivalent knowledge base preferred.
• Athena training preferred.