IT Helpdesk Tech Client Support

IT Helpdesk Tech Support Specialist

Greensburg, PA (Onsite)

Schedule: Monday through Friday
 8:00 AM to 5:00 PM, three days per week
 10:00 AM to 7:00 PM, two days per week

Contract: 90-day assignment with extensions every 90 days

Potential for Temp-to-Hire

Are You the IT Professional Everyone Turns to for Help?

Do you enjoy solving technical problems, helping users get back to work, and working in a fast-paced environment where no two days are the same? If you're a hands-on IT Support Specialist with excellent customer service skills, we'd love to hear from you!

Join a collaborative team supporting end users across office and warehouse operations while gaining valuable experience with enterprise-level hardware, software, and networking technologies.

What You'll Do

As an IT Support Specialist, you'll provide onsite technical support to employees throughout the Greensburg facility, ensuring systems remain operational and users receive exceptional service.

Your responsibilities will include:

• Provide desktop and laptop support for end users
• Troubleshoot software, hardware, printer, scanner, and mobile device issues
• Install and configure operating systems, software, print drivers, and utilities
• Diagnose and resolve networking and connectivity issues
• Support warehouse Android devices and network printers
• Document work performed by creating and updating support tickets
• Perform hardware replacements, imaging, and deployment of new equipment
• Monitor systems, identify technical issues, and implement corrective actions
• Assist with system maintenance, upgrades, and inventory management
• Walk throughout office and warehouse environments to provide onsite support

Required Qualifications

• 3 to 5 years of IT support or desktop support experience
• 3 to 5 years of customer service experience
• Strong troubleshooting skills for Windows desktops and laptops
• Experience supporting printers, scanners, and peripheral devices
• Knowledge of Microsoft Office applications
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively within a team

Preferred Qualifications

• Experience with desktop imaging and deployment tools
• Knowledge of BIOS/UEFI, device drivers, and firmware updates
• Experience supporting Android mobile devices
• Familiarity with Remote Desktop, Microsoft Teams, or similar remote support tools
• CompTIA A+, Microsoft, or other technical certifications
• Bachelor's degree preferred but not required

What Makes You Successful

We're looking for someone who is:

• Customer focused and patient with end users
• A strong communicator who can explain technical concepts clearly
• A critical thinker who enjoys troubleshooting complex issues
• Organized and detail oriented
• Flexible and willing to support changing business needs
• Dependable with a positive, team-first attitude

Work Environment

This is a fully onsite position supporting both office and warehouse operations. You'll assist users throughout the facility, including office workspaces, warehouse areas, and stock yards.

Safety Requirements:

• Steel toe shoes required when entering warehouse areas
• Safety vest provided for warehouse support activities

Training & Interview Process

• Four weeks of hands-on training with an experienced team member
• Video interview process followed by an onsite visit
• Opportunity to transition into a permanent position based on performance and business needs

If you're an experienced IT professional who enjoys helping people, solving technical challenges, and making a direct impact every day, apply today!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.