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IT / Helpdesk Technician

Qualified Staffing

Auburn Hills, MI

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JOB DETAILS
SALARY
$24–$26 Per Hour
SKILLS
1st Level Support, 2nd Level Support, Analysis Skills, Call Monitoring, Cellular Telephone, Communication Skills, Computer Science, Continuous Deployment/Delivery, Customer Satisfaction, Desktop Administration, Desktop Hardware, Documentation, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Internet Portal, Inventory Management, Microsoft Active Directory, Network System Hardware, Peripheral Hardware, Service Delivery, Software Administration, Systems Administration/Management, Technical Support, Voice Mail, Willing to Travel
LOCATION
Auburn Hills, MI
POSTED
1 day ago
IT / HELPDESK TECHNICIANContractAuburn Hills, MI- Position is onsite daily*$24-26/hr.  SUMMARY:Reporting to the Help Desk Supervisor/System Administrator, the role of the IT/ Helpdesk Technician is to provide 1st / 2nd line support for all staff and users. The IT/Helpdesk Technician is responsible for resolving support requests, meeting customer satisfaction, and continuous service delivery demands. IT support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, in person (for walk-up customers) as well as self-service. DUTIES AND RESPONSIBILITIES:
  • Identify, diagnose, and resolve first-level desktop hardware, software, network, and peripheral equipment problems, escalating as needed
  • Reset user(s) passwords in Active Directory
  • Follow department policies & procedures 
  • Log all problems and track calls to resolution in the Helpdesk ticketing system
  • Setup and configure PCs for user(s)
  • Maintain Inventory Lists of incoming and outgoing PCs
  • Issue Fortitoken QR codes to users (MFA)
  • Order and deploy cell phones for current user(s)
  • Administer phone switch software
  • Add, delete, and maintain voicemail boxes for users
  • Approve Customer Web Portal Access (i.e., Covisint, GM SupplyPower, etc.)
  • Participate in team and project meetings
  • Assists with development of documentation
  • Works independently through self-motivation
  • Communicate with teammates and appropriate personnel in various technical and business areas.
  • Occasional after-hours and weekend work to perform tasks that cannot be scheduled during normal business hours
  • Travel may be required on an infrequent basis
EDUCATION AND EXPERIENCE:Bachelor’s Degree in Computer Science or equivalent combination of education and experience required. 0-3 years of experience providing operations & end-user software and hardware support. REQUIREMENTS:
  • Excellent troubleshooting, communication, and analysis skills
  • Must have the ability to accept and cope with restrictive time limits and unpredictable situations
  • Must demonstrate the ability to work well within a team environment
  • Must be willing to work flexible schedules outside of the normal business hours as needed and willing to travel (overnight and daily)

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