IT / HELPDESK TECHNICIANContractAuburn Hills, MI- Position is onsite daily*$24-26/hr. SUMMARY:Reporting to the Help Desk Supervisor/System Administrator, the role of the IT/ Helpdesk Technician is to provide 1st / 2nd line support for all staff and users. The IT/Helpdesk Technician is responsible for resolving support requests, meeting customer satisfaction, and continuous service delivery demands. IT support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, in person (for walk-up customers) as well as self-service. DUTIES AND RESPONSIBILITIES:
Identify, diagnose, and resolve first-level desktop hardware, software, network, and peripheral equipment problems, escalating as needed
Reset user(s) passwords in Active Directory
Follow department policies & procedures
Log all problems and track calls to resolution in the Helpdesk ticketing system
Setup and configure PCs for user(s)
Maintain Inventory Lists of incoming and outgoing PCs
Issue Fortitoken QR codes to users (MFA)
Order and deploy cell phones for current user(s)
Administer phone switch software
Add, delete, and maintain voicemail boxes for users
Approve Customer Web Portal Access (i.e., Covisint, GM SupplyPower, etc.)
Participate in team and project meetings
Assists with development of documentation
Works independently through self-motivation
Communicate with teammates and appropriate personnel in various technical and business areas.
Occasional after-hours and weekend work to perform tasks that cannot be scheduled during normal business hours
Travel may be required on an infrequent basis
EDUCATION AND EXPERIENCE:Bachelor’s Degree in Computer Science or equivalent combination of education and experience required. 0-3 years of experience providing operations & end-user software and hardware support. REQUIREMENTS:
Excellent troubleshooting, communication, and analysis skills
Must have the ability to accept and cope with restrictive time limits and unpredictable situations
Must demonstrate the ability to work well within a team environment
Must be willing to work flexible schedules outside of the normal business hours as needed and willing to travel (overnight and daily)
INDQT
Numbers & Facts
Location
Auburn Hills, MI
Salary
$24–$26 Per Hour
Skills
1st Level Supportunmatched
2nd Level Supportunmatched
Analysis Skillsunmatched
Call Monitoringunmatched
Cellular Telephoneunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Deployment/Deliveryunmatched
Customer Satisfactionunmatched
Desktop Administrationunmatched
Desktop Hardwareunmatched
Documentationunmatched
Hardware Administrationunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Internet Portalunmatched
Inventory Managementunmatched
Microsoft Active Directoryunmatched
Network System Hardwareunmatched
Peripheral Hardwareunmatched
Service Deliveryunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Voice Mailunmatched
Willing to Travelunmatched
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