We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.
Responsibilities:
Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
Provide technical assistance for networking, security, computer hardware and software
Resolve issues for clients via phone, in person, or using remote support tools
Recommend hardware and software improvements
Track customer issues and resolutions using a web-based helpdesk application
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to clearly communicate with clients, supervisors and team members
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
\nCompany Description
Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Company Description
Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Numbers & Facts
Location
Chicago, IL
Skills
Audiovisualunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Securityunmatched
Computer Softwareunmatched
Customer Support/Serviceunmatched
Help Deskunmatched
Help Desk Softwareunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Management of Information Systems/Technology (MIS)unmatched
Network Securityunmatched
Operating Systemsunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Security Monitoringunmatched
Software Patchesunmatched
Technical Supportunmatched
Track Customer Issuesunmatched
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