Austin Achieve Public Schools is a tuition-free, open-enrollment public charter school preparing Austin youth to attend and excel at top universities. The IT Helpdesk Technician works with the Technology Services Team to ensure that staff and scholars at Austin Achieve can effectively access and use the technology provided to support academic achievement.Essential Duties and ResponsibilitiesWork closely in a small team to support all staff and students with their technology issues.Prioritize and resolve IT tickets and walk-ups efficientlyMaintain & support our Student Helpdesk during school hoursSet up, configure, diagnose, and repair end-user devices, including Chromebooks, MacBooks, and Windows devices.Assists in monthly school-wide assessments, implementations, room tech checks & deployments (software, hardware, audio/video, etc.)Contribute to the internal knowledge base to support ongoing staff trainingQualificationsMust possess strong problem-solving skills and the ability to adapt and develop new technical skills as technology evolvesBasic enterprise network troubleshooting knowledgeExperience working with multiple operating systems, including macOS, Windows, and Chrome OSBasic knowledge of troubleshooting standards, hardware replacement, office and conference A/V equipment, and projector maintenanceBasic familiarity with cloud-based technologies & services (Google Workspace, MDM, Identity and Access Management, etc.)Good social, communication, and organizational skillsInteracts in a professional manner with all levels of staff, teachers, students, and vendorsUnwavering commitment to the AAPS mission, scholars, families, and communityHumbly acknowledge one's strengths and weaknesses in an effort to grow professionally and push the mission of AAPS forwardAbility to join a team that has aggressive goals and professional expectations, and is willing to receive and implement feedback to effectively contribute and achieve these organizational goals either independently, collaboratively, and/or under the direction and accountability of a senior staff memberEffectively uses qualitative and quantitative data to identify problems and can work with and/or lead a team to problem-solve using persistence and dedication in an effort to achieve personal, departmental, and/or organizational goalsWillingness to engage in collegial debate with teammates regarding important decisions and rally behind decisions once they are madeSpanish fluency is a strong plusCandidate must have a satisfactory outcome of the fingerprinting background checkRequired ExperienceCandidates must have a GED or a high school diplomaA minimum of 2 years of technical support experience is preferred, along with some experience troubleshooting and repairing technology equipmentExperience working in an education setting is preferred but not required#J-18808-Ljbffr