Austin Achieve Public Schools is a tuition-free, open-enrollment public charter school preparing Austin youth to attend and excel at top universities. The IT Helpdesk Technician works with the Technology Services Team to ensure that staff and scholars at Austin Achieve can effectively access and use the technology provided to support academic achievement.
Essential Duties and Responsibilities
Work closely in a small team to support all staff and students with their technology issues.
Prioritize and resolve IT tickets and walk-ups efficiently
Maintain & support our Student Helpdesk during school hours
Set up, configure, diagnose, and repair end-user devices, including Chromebooks, MacBooks, and Windows devices.
Experience working with multiple operating systems, including macOS, Windows, and Chrome OS
Basic knowledge of troubleshooting standards, hardware replacement, office and conference A/V equipment, and projector maintenance
Basic familiarity with cloud-based technologies & services (Google Workspace, MDM, Identity and Access Management, etc.)
Good social, communication, and organizational skills
Interacts in a professional manner with all levels of staff, teachers, students, and vendors
Unwavering commitment to the AAPS mission, scholars, families, and community
Humbly acknowledge one's strengths and weaknesses in an effort to grow professionally and push the mission of AAPS forward
Ability to join a team that has aggressive goals and professional expectations, and is willing to receive and implement feedback to effectively contribute and achieve these organizational goals either independently, collaboratively, and/or under the direction and accountability of a senior staff member
Effectively uses qualitative and quantitative data to identify problems and can work with and/or lead a team to problem-solve using persistence and dedication in an effort to achieve personal, departmental, and/or organizational goals
Willingness to engage in collegial debate with teammates regarding important decisions and rally behind decisions once they are made
Spanish fluency is a strong plus
Candidate must have a satisfactory outcome of the fingerprinting background check
Required Experience
Candidates must have a GED or a high school diploma
A minimum of 2 years of technical support experience is preferred, along with some experience troubleshooting and repairing technology equipment
Experience working in an education setting is preferred but not required