IT Hosp Contact Ctr Operator - Orlando Health - Health Central - Full Time - 6:00am-2:30pm

Position Summary:

 Telecommunications Operator

Orlando Health

 Why Orlando Health?

“At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.”

Orlando Health is a leading healthcare system with:

•  3,200 beds across 15 hospitals and emergency departments
• ‍️ 22,000+ team members and nearly 4,200 physicians
• 易 80+ specialties and subspecialties
• Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma

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 Benefits & Perks

Eligible team members receive:

• Day One Benefits (medical, dental, vision)
•  403(b) Retirement Plan with match
•  Paid Time Off (PTO)
•  Tuition Reimbursement & Student Loan Repayment
•  FREE Education Programs
•  Paid Parental Leave
•  Pet insurance, backup childcare/elder care, and more
•  Shift differentials for evenings, nights, and weekends

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 Position Summary

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.

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 Key Responsibilities

•  Answer and process high-volume calls with professionalism and accuracy
•  Dispatch and coordinate codes, trauma calls, and emergency notifications
•  Monitor alarm systems and notify appropriate personnel in real time
• 欄 Transfer calls using warm handoffs
•  Utilize systems to process messages, work orders, and service requests
•  Page physicians and on-call personnel as needed
•  Initiate overhead announcements clearly and accurately
•  Support 24/7 operations, including nights, weekends, and holidays
•  Follow all Orlando Health policies and emergency protocols (HICS)

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Additional Responsibilities

•  Maintain on-call schedules
•  Participate in training and professional development
• Support compliance and continuous improvement

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 Qualifications

Education

•  High School Diploma or equivalent

Experience

•  Call center or customer service experience preferred

Licensure

• None required

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 What We’re Looking For

•  Strong communication and multitasking skills
• 律 Ability to stay calm in high-pressure situations
•  Attention to detail and accuracy
•  Flexibility with scheduling