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IT Infrastracture Support Engineer

Madison-Davis
  • Oakland, CA
  • Instant Apply
30+ days ago

Job Description


An established financial-services organization is hiring an IT Infrastructure Support Engineer to provide hands-on technology support across its Oakland office and nearby Bay Area locations.

This position combines end-user support with broader responsibility for endpoint administration, networking, servers, virtualization, branch technology, infrastructure projects, documentation, and security-related operations. It is well suited for someone who has progressed beyond basic help-desk work and wants broader infrastructure ownership.

RESPONSIBILITIES
  • Provide onsite support for Windows desktops, laptops, peripherals, mobile devices, and business applications.
  • Configure, deploy, maintain, and troubleshoot endpoint devices.
  • Administer user accounts, groups, permissions, onboarding, and offboarding through Active Directory or Azure AD.
  • Support Microsoft 365, Outlook, SharePoint, and endpoint-management platforms.
  • Troubleshoot LAN/WAN connectivity, VLANs, switches, firewalls, and related network issues.
  • Assist with servers, virtualization, network equipment, and branch infrastructure.
  • Support office buildouts, equipment replacements, moves, and technology deployments.
  • Maintain technical documentation, inventory records, procedures, and knowledge-base content.
  • Support patching, vulnerability review, access reviews, and other security-related operational processes.
  • Provide support across Oakland, San Francisco, and nearby branch locations.
  • Coordinate with technology vendors and escalate issues when appropriate.
  • Participate in occasional after-hours or weekend support for critical issues.

Role Requirements:
  • 2+ years of IT support, desktop support, field support, systems support, or infrastructure-support experience.
  • Strong Windows workstation troubleshooting and deployment skills.
  • Active Directory or Azure AD administration experience.
  • Microsoft 365 administration and user-support experience.
  • Exposure to Intune, MDM, or comparable endpoint-management tools.
  • Practical understanding of LAN/WAN, VLANs, subnetting, switches, and firewalls.
  • Experience troubleshooting infrastructure and connectivity issues.
  • Experience with ticketing or ITSM platforms.
  • Strong technical documentation and inventory-management skills.
  • Professional communication and customer-service abilities.
  • Ability to operate independently and take ownership of issues.
  • Ability to work onsite five days per week and travel locally as needed.
  • Ability to assist with physical hardware and infrastructure installations.

PREFERRED EXPERIENCE
  • Office buildout, network deployment, or branch-infrastructure experience.
  • Server and virtualization experience, including Hyper-V.
  • Switch configuration or firewall-rule experience.
  • Wireshark, Nmap, KACE, Kaseya, or Power Automate.
  • Vulnerability management, patching, endpoint security, or security-operations exposure.
  • CrowdStrike or Splunk experience.
  • Executive-support experience.
  • A+, Network+, Security+, or related certification.
  • Regulated-industry experience.



Numbers & Facts

LocationOakland, CA

Skills

  • Administrative Skillsunmatched
  • Business Solutionsunmatched
  • CompTIA Network+unmatched
  • CompTIA Security+unmatched
  • Computer Securityunmatched
  • Computer Workstationsunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Documentationunmatched
  • Endpoint Securityunmatched
  • Equipment Replacementunmatched
  • Executive Assistant Skills unmatched
  • Financial Servicesunmatched
  • Firewall Administrationunmatched
  • Firewallsunmatched
  • Hardware Installationunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Inventory Managementunmatched
  • Inventory Reportsunmatched
  • Knowledge Baseunmatched
  • Laptop PCunmatched
  • Local Area Network (LAN)unmatched
  • Manufacturing Data Managementunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Hyper-Vunmatched
  • Microsoft Outlookunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Applicationsunmatched
  • NMapunmatched
  • Network Administration/Managementunmatched
  • Network Connectivityunmatched
  • Network Supportunmatched
  • Network System Hardwareunmatched
  • Office Equipmentunmatched
  • On Site Supportunmatched
  • Onboardingunmatched
  • Operations Processesunmatched
  • Peripheral Hardwareunmatched
  • Security Patchesunmatched
  • Software Patchesunmatched
  • Splunkunmatched
  • Subnettingunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • User Account Administrationunmatched
  • VLAN (Virtual Local Area Network)unmatched
  • Virtualizationunmatched
  • Wide Area Network (WAN)unmatched
  • Wireshark (Ethereal)unmatched

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