Senior Information Technology Engineer, IT Security (IT/OT Firewall Administration) EBMUD
Oakland, CA8 days ago
- $157,488–$191,424 Per Year
- Full-time
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Administrative Skillsunmatched
- Auditingunmatched
- Business Solutionsunmatched
- Cellular Telephoneunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- CompTIA Security+unmatched
- Computer Workstationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Documentationunmatched
- Equipment Replacementunmatched
- Establish Prioritiesunmatched
- Financial Servicesunmatched
- Firewallsunmatched
- Follow Throughunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Inventory Reportsunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Local Area Network (LAN)unmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Hyper-Vunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows System Administrationunmatched
- Mobile Applicationsunmatched
- Mobile Devicesunmatched
- NMapunmatched
- Network Administration/Managementunmatched
- Network Configuration Managementunmatched
- Network Connectivityunmatched
- On Site Supportunmatched
- Onboardingunmatched
- Peripheral Hardwareunmatched
- Server Supportunmatched
- Software Patchesunmatched
- Subnettingunmatched
- Support Documentationunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- User Account Administrationunmatched
- VLAN (Virtual Local Area Network)unmatched
- Virtualizationunmatched
- Vulnerability Scannersunmatched
- Wide Area Network (WAN)unmatched
- Willing to Travelunmatched
- Wireshark (Ethereal)unmatched
Description
This role is ideal for someone who enjoys hands-on support, infrastructure troubleshooting, endpoint administration, and working directly with business users in a professional onsite environment. The team is looking for someone who can handle traditional support responsibilities while also contributing to broader infrastructure needs. You will support users, devices, accounts, tickets, branch technology, network connectivity, documentation, and security-adjacent processes. This is a strong opportunity for a support professional who wants visibility, ownership, and exposure across infrastructure, systems, and security.
RESPONSIBILITIES
- Provide onsite support for desktops, laptops, peripherals, mobile devices, and business applications.
- Configure, deploy, and troubleshoot user workstations and endpoint devices.
- Administer user accounts, access permissions, onboarding, and offboarding workflows.
- Support Microsoft 365, Outlook, SharePoint, Active Directory, and endpoint management tools.
- Assist with branch technology, local connectivity, hardware replacements, and equipment inventory.
- Troubleshoot basic network issues involving LAN/WAN, switches, firewalls, VLANs, and connectivity.
- Maintain technical documentation, support procedures, inventory records, and knowledge base materials.
- Monitor, resolve, and escalate help desk tickets through structured ITSM processes.
- Support infrastructure projects, system updates, patch review, vulnerability review, and vendor coordination.
- Assist with phone systems, mobile device management, audits, and access review activities.
QUALIFICATIONS
- 2+ years of IT support, desktop support, field support, or help desk experience.
- Strong Windows workstation troubleshooting and device setup experience.
- Active Directory or Azure AD administration experience.
- Microsoft 365 administration and user support experience.
- Exposure to Intune, MDM, endpoint management, or comparable tools.
- Practical understanding of networking fundamentals, including LAN/WAN, VLANs, subnetting, switches, and firewalls.
- Experience using ticketing or ITSM tools to document and manage support work.
- Ability to support users professionally in an onsite, service-oriented environment.
- Strong documentation, prioritization, and follow-through skills.
- Ability to travel locally between nearby office locations as needed.
PREFERRED EXPERIENCE
- Experience in financial services or another regulated environment.
- Hands-on infrastructure project experience, including office buildouts, server support, virtualization, or network setup.
- Hyper-V, Wireshark, Nmap, KACE, Kaseya, Power Automate, or similar tool exposure.
- Familiarity with vulnerability scanning, patching, access reviews, or security alert triage.
- CompTIA A+, Network+, Security+, or active cybersecurity education.
How We Work:
- Onsite, hands-on, and service-focused.
- Collaborative environment with direct visibility to technology leadership.
- Practical ownership across support, infrastructure, and branch operations.
- Strong emphasis on documentation, security awareness, and reliable follow-through.
- Ideal for someone curious, dependable, and eager to grow beyond traditional help desk.
Numbers & Facts
| Location | Oakland, CA |
Similar Jobs
Support Engineer 3- Identity/Access Specific Jobot
San Francisco, CA8 days ago- $70–$120 Per Hour
- New!
AWS Cloud Engineer Stefanini
San Francisco, CA2 days ago- $90–$94 Per Hour
- Temporary
- Contractor
Mechanical Design Engineer - Commercial HVAC Jobot
Walnut Creek, CA8 days ago- $55–$75 Per Hour
Quant Engineer Jobot
San Francisco, CA8 days ago- $300,000–$375,000 Per Year
- New!
(Agile1)IT Solutions Engineer, Principal Axelon
Oakland, CA3 days ago- $100–$125 Per Hour