IT Infrastracture Support Engineer

Madison-Davis

Oakland, CA

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JOB DETAILS

SKILLS

Administrative Skills, Auditing, Cellular Telephone, Computer Workstations, Customer Support/Service, Desktop Administration, Documentation, Equipment Replacement, Financial Services, Firewalls, Follow Through, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Inventory Reports, Knowledge Base, Local Area Network (LAN), Manufacturing Data Management, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows System Administration, Mobile Devices, NMap, Network Administration/Management, Network Configuration Management, Network Connectivity, On Site Support, Onboarding, Server Support, Software Patches, Subnetting, Support Documentation, Systems Maintenance, Team Player, Technical Leadership, Technical Support, Technical Writing, User Account Administration, VLAN (Virtual Local Area Network), Virtualization, Vulnerability Scanners, Wide Area Network (WAN), Willing to Travel, Wireshark (Ethereal)

LOCATION

Oakland, CA

POSTED

Today

This role is ideal for someone who enjoys hands-on support, infrastructure troubleshooting, endpoint administration, and working directly with business users in a professional onsite environment. The team is looking for someone who can handle traditional support responsibilities while also contributing to broader infrastructure needs. You will support users, devices, accounts, tickets, branch technology, network connectivity, documentation, and security-adjacent processes. This is a strong opportunity for a support professional who wants visibility, ownership, and exposure across infrastructure, systems, and security.

What You ll Tackle:

Provide onsite support for desktops, laptops, peripherals, mobile devices, and business applications.

Configure, deploy, and troubleshoot user workstations and endpoint devices.

Administer user accounts, access permissions, onboarding, and offboarding workflows.

Support Microsoft 365, Outlook, SharePoint, Active Directory, and endpoint management tools.

Assist with branch technology, local connectivity, hardware replacements, and equipment inventory.

Troubleshoot basic network issues involving LAN/WAN, switches, firewalls, VLANs, and connectivity.

Maintain technical documentation, support procedures, inventory records, and knowledge base materials.

Monitor, resolve, and escalate help desk tickets through structured ITSM processes.

Support infrastructure projects, system updates, patch review, vulnerability review, and vendor coordination.

Assist with phone systems, mobile device management, audits, and access review activities.

What You Bring:

2+ years of IT support, desktop support, field support, or help desk experience.

Strong Windows workstation troubleshooting and device setup experience.

Active Directory or Azure AD administration experience.

Microsoft 365 administration and user support experience.

Exposure to Intune, MDM, endpoint management, or comparable tools.

Practical understanding of networking fundamentals, including LAN/WAN, VLANs, subnetting, switches, and firewalls.

Experience using ticketing or ITSM tools to document and manage support work.

Ability to support users professionally in an onsite, service-oriented environment.

Strong documentation, prioritization, and follow-through skills.

Ability to travel locally between nearby office locations as needed.

Nice to Have:

Experience in financial services or another regulated environment.

Hands-on infrastructure project experience, including office buildouts, server support, virtualization, or network setup.

Hyper-V, Wireshark, Nmap, KACE, Kaseya, Power Automate, or similar tool exposure.

Familiarity with vulnerability scanning, patching, access reviews, or security alert triage.

CompTIA A+, Network+, Security+, or active cybersecurity education.

How We Work:

Onsite, hands-on, and service-focused.

Collaborative environment with direct visibility to technology leadership.

Practical ownership across support, infrastructure, and branch operations.

Strong emphasis on documentation, security awareness, and reliable follow-through.

Ideal for someone curious, dependable, and eager to grow beyond traditional help desk.

About the Company

Madison-Davis

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