IT Infrastructure Administrator

Teton County

Jackson, Wyoming

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Americans with Disabilities Act (ADA), Analysis Skills, Asset Management, CCNA - Cisco Certified Network Associate, Capacity Management, Cisco Certifications, Cisco Network Systems, Cloud Computing, Coaching, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Network+, CompTIA Security+, Computer Hardware, Computer Networks, Computer Servers, Computer Software, Customer Support/Service, Data Storage, Desktop PC, Detail Oriented, Documentation, Driver's License, Establish Priorities, Government, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Interpersonal Skills, Knowledge Base, Manual Dexterity, Mentoring, Microsoft Active Directory, Microsoft Certifications, Microsoft Hyper-V, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Negotiation Skills, Network Administration/Management, Network Operating Systems, Network Protocols, Network Security, Network System Hardware, Operating Systems, People Management, Peripheral Hardware, Personal Area Network (PAN), Physical Demands, Presentation/Verbal Skills, Prism, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Regulations, Research Skills, Safety/Work Safety, Security Auditing, Security Monitoring, Security Protocols, Standard Operating Procedures (SOP), Systems Administration/Management, Team Player, Technical Leadership, Time Management, Virtualization, Writing Skills

LOCATION

Jackson, Wyoming

POSTED

13 days ago

SUMMARY: The IT Infrastructure Administrator’s role is to plan, organize and manage Teton County’s technology infrastructure, on-premises and cloud-based, to ensure the reliable operation of Teton County government services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network infrastructure, server infrastructure, data storage and data communications. Duties also include analyzing and resolving advanced end user hardware and software computer problems in a timely and accurate fashion, and coaching/mentoring junior members of the information technology team.

PRIMARY DUTIES AND RESPONSIBILITIES: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Manage server, security, network and cloud infrastructure solutions (includes design and capacity planning, administration of access permissions, asset management, system backups and security audits)
Manage technology implementation projects
Conducts research on infrastructure products, services, standards and recommends improvements, upgrades and repairs (may include negotiating directly with vendors and contractors)
Monitors infrastructure availability, responds and resolves technology infrastructure incidents and outages
Creates and updates infrastructure documentation (including infrastructure diagrams, procedures and playbooks)
Coaches and provides guidance to junior members of the IT Team
Maintains confidentiality of Teton County protected information
Supports inter-departmental relationships with Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and Teton County staff.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in technology related major
AND 5-7 years recent progressive professional experience in an enterprise network environment
OR equivalent combination of education, training, and experience.

Required Licenses and Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Certified: Windows Server Hybrid Administrator Associate
Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving record.
Must acquire and maintain CompTIA and Microsoft Certifications

Preferred/Desirable Qualifications:

Recent professional experience in a municipal or government setting
One or more of the following certifications: Cisco Certified Networking Associate, Aruba Certified Switching Associate, Palo Alto Networks Certified Network Security Engineer, Nutanix Certified Professional

Knowledge & Experience

Working technical knowledge of network operating systems, e.g. Cisco NX-OS, ArubaOS, PAN-OS.
Working technical knowledge of desktop, server operating systems and virtualization technology, e.g. Windows 10/11 Professional/Enterprise, Windows Server, Active Directory, Hyper-V, Nutanix Prism
Working technical knowledge of cloud-based infrastructure technology, e.g. Microsoft Azure and M365, AWS
Working technical knowledge of current network hardware, protocols, and standards
Good understanding of the Teton County government goals and objectives.
Good understanding of safety rules and regulations, occupational hazards, and safety precautions in IT work sites
Knowledge of Teton County policies and procedures including security protocols.
Knowledge of applicable data privacy practices and laws.
Hands-on hardware, software and network troubleshooting experience.
Experience creating network documentation, knowledge base articles, standard operating procedures
Experience with IT project management, as a lead project resource and/or project coordinator or project manager
Experience with technology and cybersecurity incident management, as a lead resource

Personal Attributes

Strong written and oral communication skills.
Strong interpersonal skills.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to conduct research into networking issues and products as required.
Ability to present ideas in user-friendly language.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Physical Demands/Work Environment:

Work is performed in a standard office and around Teton County facilities.
Full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment
Requires vision capacity to perform fine calibrations and differentiate between colored wires.
On-call availability for 7-10 days per month.
Sitting for extended periods of time.
Occasional inspection of cables in floors and ceilings.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

About the Company

Teton County

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