Lighthouse Technology Services is partnering with our client to fill their IT Infrastructure Analyst position! This is a 12 - 18 month contract and will be hybrid in Buffalo, NY.
This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
Act as the primary liaison between patch management and application teams to coordinate patching schedules and requirements
Maintain comprehensive documentation for all change schedules, patch deployment plans, and related infrastructure processes
Respond to and resolve escalated help desk tickets by analyzing and isolating technical issues using diagnostic tools
Complete systems maintenance activities including patching, health checks, operating system updates, and configuration validation
Facilitate cross-team meetings and manage communication with technical stakeholders on time-sensitive infrastructure changes
Lead troubleshooting efforts for complex technical incidents and escalate issues appropriately to senior staff
Manage multiple work orders and customer requests while prioritizing based on business impact and urgency
Participate in team project initiatives and identify process improvement opportunities to enhance operational efficiency
Provide coaching and mentorship to less experienced team members on standard operating procedures
Ensure adherence to internal control standards and escalate risk-related issues as needed
What You'll Need to Have:
4+ years of experience in IT infrastructure, systems administration, or related technical support role
Experience with change scheduling tools and IT service management platforms such as ServiceNow or Jira
Proven ability to read, digest, and communicate technical information to both technical teams and management audiences
Strong problem-solving and troubleshooting skills, particularly in managing time-sensitive changes in dynamic environments
Demonstrated customer focus with the ability to manage competing priorities and maintain service excellence
Excellent written and verbal communication skills with experience providing regular updates and status reports
Detail-oriented approach to documentation, maintenance procedures, and configuration management
Experience with systems maintenance activities including patching, health checks, and operating system updates