IT Infrastructure Analyst

The Republic of Tea is a progressive and socially conscious business recognized as a leading purveyor of nearly 400 all-natural premium teas, herbs and gifts. We enrich people's lives through great-tasting teas, education and innovation while championing a "Sip by Sip Rather Than Gulp by Gulp" lifestyle. In keeping with our whimsical identity as an independent Republic, we refer to our employees as Ministers, sales representatives as Ambassadors, consumers as Citizens and our retail partners as Embassies. As a family-owned company, we are dedicated to sharing our prosperity through meaningful philanthropic partnerships and creating opportunities for learning and growth within our TEAm. Join us and become part of a collaborative, purpose-driven culture-where you can grow your career, expand your network, and help lead the tea revolution.

POSITION SUMMARY:

The Republic of Tea is looking for an IT Infrastructure Analyst to help keep our technology environment secure, reliable, and running smoothly. In this role, you'll support and manage our servers, storage, networks, and cloud services while helping ensure the technology our TEAm relies on every day is available and performing at its best. You'll troubleshoot infrastructure issues, monitor system performance, support upgrades and improvements, and help strengthen the security and reliability of our overall IT environment. This is a hands-on role for someone who enjoys solving problems, improving systems, and keeping technology running behind the scenes.

ESSENTIAL RESPONSIBILITIES:

• Administer, maintain, and optimize server environments, including Windows Server, VMware, and SANs.
• Monitor infrastructure performance, capacity, and availability, resolving issues proactively.
• Implement and manage network infrastructure including switches, routers, firewalls, and wireless access points.
• Coordinate system upgrades, patches, and hardware refreshes in alignment with change management processes.
• Oversee backup, disaster recovery, and business continuity plans.
• Evaluate and recommend infrastructure technologies to improve efficiency, security, and scalability.
• Provide second- and third-level technical support for escalated infrastructure issues.
• Maintain documentation of configurations, processes, and procedures.
• Support integration of cloud-based solutions such as Office 365 and Azure with on-premise systems.
• Participate in IT security initiatives including vulnerability management and remediation efforts.
• Respond to after-hours emergencies and participate in the on-call rotation as needed.

Perform other duties as assigned.

BASIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT infrastructure administration or similar role.
• Advanced knowledge of Windows Server administration, Active Directory, and Group Policy management.
• Experience managing VMware environments including provisioning and troubleshooting.
• Intermediate networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP).
• Familiarity with backup and disaster recovery technologies.
• Experience maintaining security controls and compliance standards.
• Strong analytical, troubleshooting, and documentation skills.

PREFERRED QUALIFICATIONS:

• VMware vSphere and vCenter.
• Microsoft Azure or AWS cloud administration.
• Cisco networking and Meraki platforms.
• Microsoft Office 365 administration.
• Storage solutions (NetApp, Dell EMC).
• Network security appliances (firewalls, IDS/IPS).
• PowerShell scripting and automation.
• Endpoint management (SCCM, Intune).
• VoIP and unified communications systems (3CX).

COMPETENCIES

• Technical expertise and analytical thinking.
• Time management and multitasking.
• Collaboration and problem-solving.
• Adaptability in fast-paced environments.
• Clear communication across teams.

PHYSICAL DEMANDS

• Prolonged periods of sitting and computer work.
• Ability to lift up to 25 pounds for hardware installation.
• Occasional after-hours or weekend work for maintenance.

The Republic of Tea is an Equal Opportunity Employer