IT Infrastructure Analyst

IDR is seeking a IT Infrastructure Analyst to join one of our top clients for a remote opportunity – while the position is remote, our client is seeking applicants in the Mid-West OR Northeastern region of the US. This role involves supporting the deployment of IT infrastructure with a focus on clinic expansions and acquisitions. The company values seamless IT support to ensure smooth clinic openings and ongoing operations.

Position Overview for the IT Infrastructure Analyst:

• Support the planning, coordination, and execution of IT infrastructure rollouts across multiple locations.
• Deploy hardware, software, and networking components to support business growth through acquisitions and new builds.
• Collaborate with internal teams and external vendors to ensure successful clinic openings and infrastructure standards are maintained.
• Provide onsite and remote support including configuration, onboarding, troubleshooting, and user training on Microsoft Office 365 tools and mobile device management.
• Assist with post-deployment hypercare, resolving technical issues promptly and identifying security risks to ensure stable operations.

Requirements for the IT Infrastructure Analyst:

• 5+ years of infrastructure related support experience.
• Experience with network protocols such as TCP/IP, DHCP, DNC, VPN, and firewalls.
• Experience with Azure and the Microsoft O365 suite of tools, including Teams, OneDrive, and SharePoint.
• Ability to support and troubleshoot issues with end-user devices like laptops, desktop PCs, scanners, printers, and VoIP phones.
• Knowledge of remote monitoring and management (RMM) tools, specifically Kaseya and ConnectWise.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com