IT Infrastructure and Services Coordinator

IT Infrastructure and Services Coordinator JobID: 5746 Position Type: Leadership/Program Lead/Coordinator IIIDate Posted: 9/25/2026Location: Education Service Center Region 13 - 200District: Education Service Center Region 13 Additional Information: Show/HideReports to: Chief Technology Officer Salary: This is a full-time, twelve (12) month position at 232 days, with a salary in the range of $100,061.00-$120,326.00. Job Summary (Primary Purpose): Lead the planning, integration, and oversight of ESC Region 13's IT Infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents. Required Qualification (Knowledge, Skills & Education/Certificates):Bachelor's degree in Computer Science or a related field5 years of experience in systems administration or network administration in an enterprise environment3 years of experience in a leadership or supervisory role in IT Experience managing services to external clients and vendorsExperience managing services to external clients and vendors Preferred Qualifications (Knowledge, Skills & Education/Certificates):Three years of work experience with database technologiesThree years of work experience with virtualization solutionsIndustry certifications such as CCNA, CompTIA Security+, RHCE, or MCSEExperience leading cross-functional technical teamsExperience with budget development and oversightExperience coordinating technology services for public sector clients or educational institutionsFamiliarity with cybersecurity standards and disaster recovery planning Knowledge and Skills:Technical Proficiency:Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory servicesSolid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint managementSkilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS)Familiarity with security and compliance standards including encryption, patch management, and disaster recoveryLeadership and Communication:Strong managerial skills in team supervision, coaching, and expectation-settingEffective communication with internal teams and district-level technology directorsSkilled in facilitating collaborative decision-making and service prioritizationStrong customer service orientationProject and Operational Management:Experience in leading and documenting technology projects and service delivery standardsKnowledgeable in enterprise technology lifecycle planningAbility to conduct root cause analysis and proactively improve systems reliabilityCybersecurity and Governance:Capable of implementing and enforcing security protocols and best practicesCoordinates internal assessments and remediation processes related to IT securityMaintains incident response documentation and system hardening standardsProcess Documentation and AI Tools:Familiarity with AI-related governance, data structures, and strategic planning is essential.Leads efforts to document policies and technical processes with support from AI agents and automation toolsPromotes continuous improvement through standardization of workflows Major Job Responsibilities/Essential Functions:Supervise network and systems, and support teams to ensure high-quality service deliveryManage the development and execution of technology service offerings for ESC Region 13 and regional districtsMaintain and improve server infrastructure and cybersecurity postureEnsure alignment of internal and external IT services with industry standardsLead E-rate implementation, compliance tracking, and service optimizationServe as primary liaison to district technology leaders; coordinate two regional meetings per yearServe as a co-representative of Vision 13 IT Technology alongside the CTO in front of districts, jointly leading strategic initiatives to generate revenue through network and technology services.Support strategic AI documentation efforts and process automation in partnership with the CTOParticipate in and lead stakeholder meetings related to client service and infrastructureMonitor system performance and lead remediation efforts when necessaryWork collaboratively with CTO to align infrastructure decisions with organizational vision and revenue strategiesPerform other duties as assigned Supervisory Responsibilities:Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and developmentProvide mentorship and establish professional growth goals aligned with team and organizational priorities Budget Responsibilities:Develop and manage the annual budgets for IT infrastructure and servicesProvide cost projections, service pricing, and funding strategy for internal operations and district-facing servicesManage invoicing and vendor contracts related to enterprise software and SaaS solutionsContribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO. Working Conditions (Physical/Mental Demands & Environmental Factors):Must be able to work in a fast-paced environment with multiple competing prioritiesIndoor office environment with some remote work flexibilityPhysically able to lift and move PC systems, servers, or networking components up to 40 lbsOccasional evening or weekend work may be required On-call for critical infrastructure and network emergenciesSome travel within the region for district support or technical service coordination Equipment Used:Computer, peripherals, and general office equipmentServer and networking equipment