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IT Infrastructure End User Specialist

Datasoft Technologies

Greer, SC

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JOB DETAILS
SKILLS
Access Control, Agile Programming Methodologies, Amazon Web Services (AWS), Android, Artificial Intelligence (AI), Atlassian JIRA, Automation, Automotive Repair and Maintenance, Best Practices, Capacity Management, Change Management, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Configuration Management, Conflict Resolution, Continuous Improvement, Cross-Functional, Cryptography, Customer Escalations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Delivery Management, Disaster Recovery, Document Scanners, Emerging Technology, Environmental Communications, Firewalls, Hardware Virtualization, Help Desk, High Availability, IP (Internet Protocol), ITIL (IT Infrastructure Library), Incident Response, Information Technology & Information Systems, Information Technology Consulting, Internet Security, Internet of Things, Interviewing Skills, Intrusion Prevention Systems, Laptop PC, Leadership, Life Insurance, Local Area Network (LAN), Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Manufacturing, Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Attached Storage (NAS), Network Routers, Network Switching, Office Suites, Operations Management, Organizational Skills, Performance Analysis, Performance Tuning/Optimization, Peripheral Hardware, Policy Implementation, Printers, Problem Solving Skills, Process Management, Production Systems, Professional Services, Project Management Professional (PMP), Project Tracking, Project/Program Management, Proof of Concept, Regulations, Regulatory Compliance, Sales Management, Software Patches, Standards Development, Storage Area Network (SAN), Systems Administration/Management, Systems Maintenance, Systems Reliability, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Leadership, Technical Support, Vehicle Driving, Vendor/Supplier Management, Videoconferencing, Wide Area Network (WAN)
LOCATION
Greer, SC
POSTED
21 days ago
Job Title: IT Infrastructure End User Specialist
Job ID: 5361
Location: Onsite /90% Greer SC and rest IT Research Center (Greenville)
Duration: 12 months, with the possibility of further extension
NOTE: This position requires occasional after-hours, weekend, and holiday work.
 
Position Purpose/Scope:
Lead the planning, implementation, and support of workspace systems and IT end user infrastructure solutions from concept to deployment such as personal computers, printers, scanners, and other end user devices. Runs complex operational/technical projects and ensures long-term requirements of workspace systems management and planning. Serves as a primary contact for workspace operations topics for Plant Spartanburg ensuring alignment with client-defined standards. Participate in proof-of-concept (POC) evaluations and provide expert guidance on implementing secure, scalable, and high-performance IT infrastructure end user solutions. The successful candidate will be organized, self-motivated, and able to manage multiple priorities simultaneously.
 
Position Responsibilities/Accountabilities:
  • Serve as a subject matter expert (SME) for IT end user systems, including how they interface with cloud platforms (AWS, Azure), storage solutions (SAN, NAS), cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure (mobile devices, video conferencing systems).
  • Deploy, configure, and maintain IT end user infrastructure components such as laptops, mobile devices, printers, and peripherals.
  • Oversee vendor management and collaborate with external providers for the deployment and support of IT end user services.
  • Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions.
  • Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution.
  • Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards.
  • Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency.
  • Manage escalations of unresolved, singular incidents or service requests after an end user escalation.
  • Document IT end user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement.
  • Lead end user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security.
  • Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives
  • Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and driving skill development.
  • Research and evaluate emerging technologies, including automation, cloud-native services, and AI-driven IT operations to drive innovation and efficiency.
  • Communicate end user infrastructure strategies and solutions to technical and non-technical stakeholders ensuring clarity in decision-making processes.
  • Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating project status to stakeholders as delegated by the client Supervisor.
  • Perform other duties as assigned by management.
 
Day-to-day responsibilities:
• Industrial Work Technician – production devices – PCS, Cameras, scanners, make production possible – IP addresses, Windows, office, production environment (good with heights, productions critical role. Weekend and holiday work required (manager wants this to not be a surprise to the candidate when interviewing- Most important work time when the plant is shut down. Some occasional work after hours.
• Half of the role (industrial workspace devices) and the other half (IT Delivery Manager)– make people happy. Escalate issues – if things aren’t functioning correctly. Customer escalations.
 
Top skills:
  • Customer Support is important – conflict resolution. How to handle different types of people.
  • Sectional planning - looking for quality to hire internally.
 
Must Haves:
  • Technical skill sets – need to be expert in hardware and software platforms.
  • Have someone that is solution oriented. Can find the solution themselves.
  • Understanding of Agile Mythology – JIRA (no master but familiar in tools) 
Education:
  • BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience.
 Experience:
  • 5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts. Experience in manufacturing environments is preferred.
  • Windows 10/11, Active Directory
  • Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing)
  • Acronis DR
  • LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
  • Routers, switches, access points, and firewalls (including rules)
  • Laptops, printers, Zebra scanners (Android), radios, IoT devices
  • Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
  • 5+ years of experience demonstrating strong communication skills in IT environments. Strong customer service mindset is required.
  • 2+ years of junior leadership experience, mentoring teams or managing IT projects.
  • Licenses and/or Certifications (Preferred):
  • ITIL certification.
  • CompTIA A+, CompTIA Network+
  • AWS CCP / Azure Fundamentals or similar
  • PMI CAPM, PMP
 Knowledge/Skills/Abilities
  • Demonstrate 2+ years of experience in supplier/vendor management.
  • Apply 1+ years of agile methodology principles in IT infrastructure projects.
  • Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  • Paid Holidays/Paid Time Off (PTO)
  • Medical/Dental Insurance
  • Vision Insurance
  • Short Term/Long Term Disability
  • Life Insurance
  • 401 (K)

About the Company

D

Datasoft Technologies

Incorporated in 1994, DataSoft Technologies, Inc. is a customer-focused consulting and staffing services organization that provides solutions across all disciplines of business, including Engineering, Finance, Information Technology, Professional, Consulting, and software development. Its staff augmentation and business solutions provide a flexible, integrated workforce available for contract to hire—or permanent placement—with companies in the private and public business sectors. The company serves a broad range of businesses in the automotive, financial services, insurance, manufacturing, media and entertainment, software and telecommunications industries.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
http://www.datasoft-tech.com

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