Job Title: IT Infrastructure Engineer and Helpdesk Technician
Location: Costa Mesa, CA (Onsite)
Job Type: Full-Time, Onsite
Position Overview:
We are seeking a dedicated IT Infrastructure Engineer and Helpdesk Technician to join our team. This position requires daily onsite presence in Costa Mesa, CA. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, as well as providing exceptional helpdesk support to ensure smooth operations across all technology platforms.
Key Responsibilities:
Infrastructure Management:
Design, implement, and manage IT infrastructure including servers, networks, and storage systems.
Perform regular maintenance, upgrades, and backups to ensure system integrity and availability.
Monitor system performance and troubleshoot issues to minimize downtime.
Helpdesk Support:
Provide Tier 1 and Tier 2 support to end-users, addressing hardware, software, and network-related issues.
Respond to support tickets in a timely manner, ensuring efficient resolution of technical problems.
Assist with the setup and configuration of desktops, laptops, printers, and other IT equipment.
Onsite Support:
Travel daily to our Costa Mesa office to provide hands-on support as needed.
Collaborate with other team members to resolve complex issues that require onsite intervention.
Manage and maintain IT inventory and ensure all equipment is functional and up to date.
Security & Compliance:
Implement and maintain security protocols to protect company data and IT assets.
Ensure compliance with industry standards and internal policies.
Conduct regular security assessments and recommend improvements.
Qualifications:
Proven experience as an IT Infrastructure Engineer, Helpdesk Technician, or similar role.
Strong knowledge of network and server management, including firewalls, switches, and routers.
Proficiency in Windows and Linux operating systems.
Experience with virtualization technologies (e.g., VMware, Hyper-V).
Familiarity with cloud platforms such as AWS or Azure.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills and customer service orientation.
Ability to work independently and as part of a team.
Requirements:
Ability to travel to Costa Mesa daily for onsite support.
Valid driver’s license and reliable transportation.
Availability for occasional after-hours support as needed.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and growth.
A dynamic and supportive work environment.
Numbers & Facts
Location
Torrance, California
Skills
Amazon Web Services (AWS)unmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Driver's Licenseunmatched
Firewallsunmatched
Help Deskunmatched
Identify Issuesunmatched
Industry Standardsunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Inventory Managementunmatched
Laptop PCunmatched
Linux Operating Systemunmatched
Maintain Complianceunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Hyper-Vunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Multiplatform/Cross-Platformunmatched
Network Administration/Managementunmatched
Network Routersunmatched
Network Switchingunmatched
On Site Supportunmatched
Performance Analysisunmatched
Printersunmatched
Problem Solving Skillsunmatched
Security Analysisunmatched
Security Protocolsunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Operationsunmatched
Technical Supportunmatched
Time Managementunmatched
VMWareunmatched
Virtualizationunmatched
Willing to Travelunmatched
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