IT Infrastructure Engineer IV, Network

Job Summary:

The Senior Audio Video Engineer is responsible for designing, supporting, implementing, and maintaining audio and video systems for Kaiser Permanente Enterprise systems. The Senior Audio Video Engineer maintains and administers video conferencing platforms and works with the business to support project-based deliverables for meeting technology at KP. They test and evaluate presentation and video systems for optimum performance in support of ongoing and future business needs and work with vendors to get the best services available. Manage Vendor contracts, designs and scopes for new project builds and system support services. Support enterprise expansion by designing and implementing conferencing systems for new office and clinical builds. Work closely with the network engineering and infrastructure teams on design, deployments, configuration, and troubleshooting. Works directly with Executive Leadership and other Business Partners to provide any support or consultation that may be required.

Responsibilities

• Analyze business requirements to develop technical audio and video solutions and their framework.
• Design, deploy and configure audio and video infrastructure in new and existing offices and clinical spaces.
• Proactive management, monitoring, troubleshooting, and technical analysis of the Enterprise AV infrastructure.
• Perform troubleshooting to isolate and diagnose audio and video problems.
• Design and test audio and video systems in support of Large complex solutions to small solutions,
• Work closely with the Regional Executive Leadership teams and Exec IT Support providing front line consultations, meeting support and any issue that may arise related to these Executive teams for AV technologies, Emergency Operations Support, VIPs and other White Glove initiatives.
• Work with the Engineering team to implement changes to meet current and future business needs across all Regions.
• Work closely with IT leadership, Facilities, and other departments to meet goals and objectives.
• Stay abreast of how video and collaboration infrastructures are currently impacting and driving competitors and the latest products and solutions.
• Consult with business units to provide workable, creative solutions, and problem resolution.
• Manage Regional implementation and maintenance vendors to obtain the best technical services.
• Testing and validation of video hardware and platforms for Zoom, MSFT Teams, Cisco, Neat, Pexip, Crestron as well as any identified roadmap strategies.

Essential Responsibilities:

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Supports the review of team deliverables.
• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.
• Collaborates with team members to develop project support plans, schedules, and assignments.
• Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.
• Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.
• Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.
• Develops and modifies solutions by identifying technical solutions to business problems.
• Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.
• Reviews and makes changes to technical specifications and documentation.
• Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.
• Evaluates existing systems to make recommendations on resources required to maintain service levels.
• Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.
• Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.
• Verifies system designs adhere to company architecture standards.
• Drives physical architecture design for new initiatives.
• Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.