Lead daily IT operations, ensuring infrastructure and systems are reliable, secure, and meet high standards for performance and availability.
Oversee and mentor IT staff, including the service desk team and firm trainer, fostering professional growth, accountability, and a culture of excellent service.
Manage operational processes for incidents, changes, and problems, driving efficiency and minimizing disruptions to business and legal operations.
Develop, coordinate, and deliver staff training programs, onboarding initiatives, and ongoing education to support firm-wide technology adoption and productivity.
Partner with IT leadership and business teams to prioritize projects, plan resources, and execute strategic initiatives that align technology and infrastructure with firm goals.
Maintain vendor and third-party relationships, ensuring quality service delivery, compliance with contracts, and cost-effective solutions.
Support governance, risk management, disaster recovery, and compliance efforts, while continuously improving IT service management, infrastructure, and operational procedures.