General Job Description:

The Infrastructure Operations Manager provides operational leadership across system administration, identity and access management, endpoint management, and Microsoft 365 services (Exchange Online, OneDrive, Teams — including org-wide Teams Voice implementation — and Intune implementation). This role owns enterprise backup operations and DR/BCP runbook design and brings infrastructure-as-code practices into day-to-day operational workflows.

The Infrastructure Operations Manager leads the infrastructure systems team and drives operational stability and maturity, while partnering closely with the Cloud Platform Architect on Azure initiatives, infrastructure integration, and M&A activities.

Key Responsibilities

System Administration & Operations

• Own day-to-day administration of core infrastructure, including Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Establish and maintain operational processes (incident, change, and problem management) aligned to ITIL and SOC 2 requirements.
• Drive patch management, monitoring coverage, and on-call/escalation processes across the environment.

Identity & Access Management

• Own Azure AD/Entra ID administration, including identity lifecycle, conditional access, MFA, and privileged access management.
• Conduct regular access reviews and close identity governance gaps in partnership with security and compliance stakeholders.

Endpoint Management

• Lead implementation and ongoing administration of Microsoft Intune, including device enrollment, compliance policies, and application deployment.
• Drive endpoint compliance coverage across the organization's device fleet.

Microsoft 365 Services

• Oversee administration of Exchange Online, OneDrive, and Teams.
• Lead the organization-wide Teams Voice implementation, including design, pilot, and phased cutover from legacy telephony.

Backup, DR & Business Continuity

• Oversee backup operations for enterprise systems, including job health monitoring and remediation of coverage gaps.
• Partner with the Cloud Platform Architect to design and maintain DR/BCP runbooks for critical systems.
• Establish and lead a recurring DR/BCP testing cadence, including tabletop exercises and live recovery tests.

Cloud & Infrastructure Integration

• Deploy and support Azure Files across business divisions, including authentication and file sync configuration.
• Build and expand infrastructure-as-code practices (Terraform) to support repeatable, scalable operational workflows.
• Partner closely with the Cloud Platform Architect on Azure initiatives, infrastructure integration projects, and M&A technology onboarding.

Team Leadership

• Manage, mentor, and develop a team of Infrastructure System Administrators.
• Support hiring, performance management, and professional development of direct reports.
• Guide the team through daily operations, project execution, and escalations.

Specific Qualifications:

Years of Experience

• 7–10 years in IT infrastructure/systems administration, including hands-on Microsoft 365 administration.
• 3–5 years in a people-management or team-lead capacity.
• 3+ years managing identity and access management (Azure AD/Entra ID) in a production environment.
• Experience deploying or implementing Intune for endpoint management at scale.
• Experience implementing Teams Voice/telephony (Direct Routing, Calling Plans, or Operator Connect) strongly preferred.
• 2+ years working with infrastructure-as-code tools (Terraform preferred).
• Experience owning or contributing to enterprise backup operations and DR/BCP planning.
• Experience implementing and supporting Azure Files or similar cloud file services.
• Experience operating in a hybrid (on-prem + Azure/M365) environment given ongoing infrastructure consolidation.

First 12–24 Month Goals

0–3 months: Assess current state of IAM, endpoint management, M365 services, backup operations, and existing DR/BCP documentation; inventory legacy telephony setup; build working relationship with Cloud Platform Architect and INFRA/COMM leads.

3–6 months: Close critical IAM gaps (access reviews, conditional access, privileged access); begin Intune rollout/compliance baseline; audit backup job health and remediate coverage gaps across enterprise systems.

6–12 months: Deploy or migrate to Azure Files for each business division; co-develop DR/BCP runbooks with the Cloud Platform Architect for critical systems; pilot Terraform for at least one repeatable infrastructure workflow.

12–18 months: Lead org-wide Teams Voice rollout (design, pilot, phased cutover); formalize backup/DR testing cadence (tabletop + live recovery tests); expand IaC coverage across operational tasks.

18–24 months: Fully integrate newly acquired entities' identities, endpoints, M365 tenants, and backup/DR processes onto standard org platform; demonstrate measurable improvements in endpoint compliance %, backup success rate, DR test pass rate, and Teams Voice adoption/uptime.

Must-Have Skills / Certifications

• Hands-on administration of Windows Server and core infrastructure (AD, DNS, DHCP, GPO).
• Azure AD/Entra ID administration — identity lifecycle, conditional access, MFA, privileged roles.
• Microsoft Intune — device enrollment, compliance policies, app deployment.
• M365 administration — Exchange Online, OneDrive, Teams (including Teams Voice/telephony).
• Enterprise backup operations experience (design, monitoring, troubleshooting failures).
• Experience contributing to or authoring DR/BCP runbooks.
• Working knowledge of Terraform or comparable IaC tooling.
• ITSM/ITIL process experience (incident, change, problem management).
• Proven direct people-management experience (hiring, performance reviews, coaching).
• Ability to partner effectively with architecture/security teams on cross-functional initiatives.
• Experience with automation of Employee On-Boarding and Off-Boarding Lifecycle.

Nice-to-Have Skills / Certifications

• Microsoft Certified: Microsoft 365 Administrator Expert (MS-102).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Direct Routing / Operator Connect implementation experience for Teams Voice.
• HashiCorp Certified: Terraform Associate.
• Azure Files implementation experience (AD DS/Entra Kerberos auth, Azure File Sync).
• ITIL Foundation certification.
• Azure Administrator Associate (AZ-104).
• Prior experience through an M&A integration or tenant consolidation project.
• Automation/scripting experience (PowerShell, Graph API) for identity, Intune, or backup provisioning.

Company Overview:

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

 

 

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

Additional Data:

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

 

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

 

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal;Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

 

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

 

IES Participates in E-Verify/IES participa en el programa E-Verify

 

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

 

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