IT Infrastructure Production Engineer

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. 

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. 

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. 

Work Model: On Site in Erda, UT

Description:

As the IT Infrastructure Production Engineer, you will provide critical front-line support for our manufacturing operations on site, ensuring production uptime, uninterrupted operation of manufacturing systems and equipment.

This role supports manufacturing operations that may require occasional on-site support outside standard business hours, including evenings or weekends, during planned maintenance windows or unplanned production downtime.

Duties and Responsibilities:

IT Support:

• Serve as the first point of contact for customers seeking on-site technical assistance as well as over the phone or email.
• First-tier of support for office users and production needs, responding to general IT requests.
• Maintain hardware, software and peripherals for office and production floor.

Production Line Support:

• Primary IT support line for production line equipment and workstations.
• Troubleshoot connectivity between testers, scanners, PLCs, Servers, and networked equipment.
• Ensuring all systems are operational and backed up.
• Provide on-site IT support during planned maintenance activities or production downtime, which may occur outside regular working hours.

Systems and Infrastructure:

• Monitor system uptime, Servers, Storage, backup, assets and networking devices (switches and firewalls).
• Document changes within the layout and maintain accurate schematics.

Incident/Request Management:

• Log tickets, track resolutions, escalations and maintain documentation.
• Direct escalations to the next level support personnel.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions and possible improvements on procedures.
• Other tasks assigned by supervisor.

Requirements:

Qualifications:

• Experience supporting IT in a production or industrial environment is preferred.
• Hardware and Windows Troubleshooting.
• Windows Servers and VMWARE experience is an advantage
• Networking knowledge (LAN, VAN, Cisco switches and Forti firewalls)
• Knowledge of Commvault Backup software or similar.
• Customer focused with strong communication skills.
• Project management capabilities with a high level of attention to detail and time management.

FAIR PAY & A JUST WORKPLACE

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.