IT Infrastructure Supervisor, Intermediate

Safety Statement:

This is not a safety sensitive position.

Job Purpose:

Maintains, develops, and protects Virco's network and computer infrastructure.

Essential Functions:

• Supervises IT Support Specialist personnel.
• Conduct performance evaluations; schedules and approves overtime; rewards and disciplines employees; addresses complaints and resolves problems in a timely manner.
• Ensure compliance and consistency with state and federal regulations as well as with all company policies and procedures to support a safe and productive work environment.
• Analyzes and maintains hardware and software requirements and inventory.
• Maintains accurate software and hardware Inventory.
• Monitors and ensures Virco's compliance with software licensing agreements.
• Monitors Internet Firewalls, Cyber Security Software and anti-virus software for the security of computer systems.
• Assists with maintaining Virco's local area and wide-area networks.
• Analyzes hardware and software requirements and supports management with the implementation of various projects and solutions.
• Assists with management of telecommunication products, costs, and services.
• Assists with management of vendor contracts and support.
• Assists with defining and managing standards, policies, and procedures for network and computer usage, patching, and security.
• Installs, maintains, repairs, and upgrades existing PC & MAC hardware and software.
• Assists computer end-users in solving hardware and software problems.
• Provides Help Desk support, bar code printing support, cellular & smartphone support, VoIP phone system support, and SAP and Windows backup support.
• Performs and/or monitors server backups.
• Configures and installs networking switches, routers, and Access Points.
• Installs and maintains server applications such as Active Directory, Citrix, Telnet, VPN, Exchange, ePac, SharePoint, and Anti-virus.
• Must be flexible to perform other duties as assigned and required by the department.

QUALIFICATION GUIDELINES

Required Qualifications:

• Two years of supervisory experience.
• Three years of experience in managing a TCP/IP based network.
• Microsoft Certification.
• Ability to lead, influence, and interact with all levels of management.
• Experience with maintaining Cisco based wide area networks.
• Working knowledge or training in Office 365 management, Fortinet Firewall, and Citrix.
• Must have knowledge in systems and appropriate applications Including Patch management, Backup, and Cyber Security software.
• Must have proficient use of applicable office-related equipment.
• Must be able to speak English.
• Must display the applicable level of "Job-Critical Skills": communications, judgment/decision making, safety, quality of work, initiative, teamwork, flexibility, leadership, service, motivation, planning/organizing, and job knowledge/skills development.
• The ability to articulate complex ideas for non-tech staff/customers.

Preferred Qualifications:

• Computer Science degree.
• SQL Server knowledge.
• Extensive use of Chatbots.
• Bilingual in Spanish.

Physical Requirements:

Will require the ability to sit at desk, as needed up to 75% or more of the work hours and the ability to lift as needed up to 50 lbs. on an occasional basis. Must be able to adjust to applicable environmental conditions, to include changes in temperature. May occasionally be exposed to chemicals, heat, cold, dust, and/or other operational conditions. Must wear applicable and proper protective equipment including but not limited to, protective eye and/or hearing equipment to safely perform job duties.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Activity Hours per day

Never 0 hours

Occasionally

up to 3 hours

Frequently 3-6 hours

Constantly 6-8+ hours

Sitting

X

Walking

X

Standing

X

Bending (neck)

X

Bending (waist)

X

Squatting

X

Climbing

X

Kneeling

X

Crawling

X

Twisting (neck)

X

Twisting (waist)

X

Hand Use: Dominant hand Right Left

X

Is repetitive use of hand required?

X

Simple Grasping (right hand)

X

Simple Grasping (left hand)

X

Power Grasping (right hand)

X

Power Grasping (left hand)

X

Fine Manipulation (right hand)

X

Fine Manipulation (left hand)

X

Pushing & Pulling (right hand)

X

Pushing & Pulling (left hand)

X

Reaching (above shoulder level)

X

Reaching (below shoulder level)

X

LIFTING

CARRYING

Never

0 hrs.

Occasionally up to 3 hrs.

Frequently 3-6 hrs.

Consistently 6-8+ hrs.

Never

0 hrs.

Occasionally up to 3 hrs.

Frequently 3-6 hrs.

Consistency 6-8+ hrs.

0-10 LBS.

X

X

11-25 LBS.

X

X

26-50 LBS.

X

X

51-75 LBS.

X

X

76-100 LBS.

X

X

100+ LBS.

X

X

Please indicate if your job requires: YES NO (IF YES, PLEASE BRIEFLY DESCRIBE)

• Driving cars, trucks, forklifts, and other equipment? Yes - various plant locations if applicable____
• Working around equipment and machinery? Yes - computers in plant__
• Walking on uneven ground? No___
• Exposure to excessive noise? No___
• Exposure to extreme in temperature, humidity, or wetness? No___
• Exposure to dust, gas, fumes, or chemicals? No___
• Working at heights? Yes - network equipment in ceilings____
• Operation of foot controls or repetitive foot movement? No___
• Use of special visual or auditory protective equipment? No___
• Working with biohazards such as: blood borne pathogens, sewage, hospitals waste, etc.? No___

Additional Information:

_____

(Management reserves the right to change, rescind, add, or delete the duties and responsibilities of positions within the job description at any time.)

Prepared by: Tony Gajito

Approved by: Human Resources