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IT Infrastructure Support

NESC Staffing LLC

TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
1st Level Support, Automation, Broadband, Calendar Management, Cellular Telephone, Computer Maintenance, Computer Services, Customer Support/Service, Data Processing, Help Desk, IT Service Management (ITSM), Identify Issues, Industry Standards, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Metrics, Mobile Devices, Performance Analysis, Peripheral Hardware, Problem Solving Skills, Procedure Development, Project Close-Out, Project Planning, Project/Program Coordination, Relocation Services, Resolve Customer Issues, Smartphones, Software Installation, Standard Operating Procedures (SOP), Technical Support, Testing, User Interface/Experience (UI/UX), Wireless Communications
LOCATION
TN
POSTED
5 days ago
Project Overview:Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects;configures and installs standardhardware and software;provides basic automation support and coordination to the project;implements the IT portion of the project closeout plan. Performs a broad range of varied automation andcommunications related work activities. Plans and schedules own work within a limited time horizon.Job Summary:Help Desk OperationsIn this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.IT Service ManagementIn this role, you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.Local Infrastructure/Deskside OperationsIn this role, you will deploy and provide hardware and IT services to internal end users in Bechtel offices. You will diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.Mobility & Wireless OperationsIn this role, you will Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.Major Responsibilities:Local Infrastructure / Deskside OperationsDeploys and provides end user hardware and IT services to internal users in offices locallyDiagnoses and resolves local Infrastructure, hardware & software related issuesFollows standard operating procedures for IT request and incident services to the end-userImproves Incident resolution and customer service standardsMaintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issuesParticipates in the rollout of new technologies, services, and security remediationsHelpdesk OperationsProvides 24 x 7 first line support for IT services to internal usersFollows standard operating procedures for IT request and incident services to the end-userTroubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globallyProvides feedback and assist in development of procedures, work instructions and new scopesParticipates in the rollout of new technologies, services, and security remediations$43-$47/hr.

About the Company

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NESC Staffing LLC

The company was founded in 1984 as National Engineering Services Corporation. In 2015, we changed our name to NESC Staffing to better reflect the service we provide to businesses and professionals.

We have grown to six branch offices that cover the entire United States, providing everything from engineering to science recruitment and more. Our goal then and now is to combine years of experience in the industry with state-of-the-art recruitment and payroll methods to provide our employees and client companies with qualified technical support and quality service. We are a privately held nationwide firm with corporate headquarters in Portsmouth, NH.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1984
WEBSITE
http://www.nesc.com

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