IT Intern- Apex

Position Summary

The IT Intern provides entry-level technical support to campus staff and students under the direct supervision of the campus IT Technician or designated supervisor. This is a structured, temporary learning position designed to give a current student or recent graduate supervised, hands-on experience in a K-12 educational technology environment while providing meaningful support to campus technology operations.

This position is not a substitute for a qualified IT Technician. All work is performed under supervision, and the intern does not carry independent responsibility for network administration, system configuration, or data management.

Essential Duties and Responsibilities

Hardware and Device Support

• Assist with imaging, configuration, labeling, and deployment of student and staff devices (Chromebooks, laptops, desktops, tablets).
• Perform basic diagnostic troubleshooting on hardware issues and escalate unresolved items to the supervising technician.
• Support device collection, inventory counts, cleaning, and storage during and between academic terms.
• Assist with basic peripheral setup: monitors, printers, projectors, interactive displays, charging carts, and classroom AV equipment.

Help Desk and Ticket Support

• Respond to assigned support tickets under supervision, documenting actions taken and resolution status.
• Provide first-tier assistance to staff and students on password resets, account access, printing, and common application issues, following established procedures.
• Escalate any issue involving system configuration, security, network changes, or student data access to the supervising technician.

Inventory and Documentation

• Maintain and update the campus technology asset inventory, including serial numbers, assignment records, and repair status.
• Assist in tracking warranty claims, repair tickets, and vendor return shipments.
• Contribute to and maintain internal support documentation and how-to guides for staff.

Event and Classroom Technology Support

• Set up and break down technology for testing windows, assemblies, staff meetings, and campus events.
• Provide on-site support during standardized testing administration as directed, within the limits of test security protocols.

General

• Maintain a professional, service-oriented demeanor with staff, students, and families.
• Comply with all TMSA policies, including confidentiality, acceptable use, and student interaction standards.
• Perform other related duties as assigned within the scope of the position and the intern''s supervised training plan.

Minimum Qualifications

• Currently enrolled in, or a recent graduate of, a high school, community college, or university program in information technology, computer science, or a related field.
• Basic working knowledge of Windows and/or Chrome OS operating systems.
• Demonstrated interest in technology support, troubleshooting, or systems administration.
• Ability to follow written and verbal instructions accurately and to ask for direction when a task falls outside assigned scope.
• Strong customer-service orientation and professional communication skills appropriate for interacting with staff, students, and families.
• Ability to maintain strict confidentiality regarding student and staff information.
• Reliable attendance and punctuality.

Preferred Qualifications

• Prior coursework, certification progress, or experience with Google Workspace for Education, Microsoft 365, or Chromebook device management.
• Familiarity with help desk ticketing systems.
• CompTIA A+ certification or active progress toward it.
• Experience in a school, library, or public-facing technical support setting.

Physical Requirements

• Ability to lift and carry equipment weighing up to 40 pounds.
• Ability to move devices and carts between classrooms and buildings.
• Ability to bend, kneel, reach, and work under desks or in confined spaces to access cabling and hardware.
• Extended periods of sitting or standing while working at a workstation.