IT - Intern

Position Overview:

As an Information Technology (IT) Intern, you will support the day-to-day technology operations of the organization while gaining hands-on experience in end-user support, hardware troubleshooting, device management, and helpdesk operations. This role offers the opportunity to develop technical skills by assisting employees with technology-related issues, supporting critical business systems, and contributing to the efficient operation of IT services across the organization.

RESPONSIBILITIES:

• Provide first-level helpdesk support for end users, including basic troubleshooting of Microsoft Windows and Microsoft Office 365 applications
• Respond to user requests and assist with resolving hardware, software, and connectivity issues
• Log, track, and manage helpdesk tickets, ensuring timely updates and escalation of issues when appropriate
• Support PC and laptop deployment, configuration, maintenance, and troubleshooting
• Assist with inventory management and tracking of IT hardware and technology assets
• Monitor and maintain printer hardware, including troubleshooting common issues, replacing consumables, and coordinating repairs as needed
• Support the setup, deployment, maintenance, and management of Zebra order entry devices
• Assist with device imaging, software installation, updates, and configuration
• Document technical procedures, troubleshooting steps, and support activities
• Collaborate with IT team members on technology projects and system improvements
• Perform other duties and special projects as assigned

Environment:

• Warehouse Office - approx. 65F - 75F

Schedule:

• Monday - Friday
• 8:00am - 5:00pm
• Flexibility to work various or additional shifts, as needed including evenings, weekends, and holidays

Experience:

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field
• Basic knowledge of Microsoft Windows operating systems and Microsoft Office 365
• Familiarity with computer hardware, peripherals, and mobile devices
• Experience troubleshooting technology issues through coursework, projects, or personal experience preferred
• Understanding of helpdesk or ticketing systems is a plus
• Familiarity with Zebra mobile devices, printers, or inventory management systems is a plus

Skills:

• Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc;
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to prioritize and meet deadlines; project management
• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards from all perspectives
• Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift