Summary Part Time position. Assists Information Systems department in resolving basic issues and problems by performing the following functions:
Essential Duties & Responsibilities Provide first-level technical support for hardware, software, printers, phones, and business applications. Assist users with Microsoft Windows, Microsoft 365, email, and common business software applications. Diagnose and troubleshoot desktop, laptop, printer, and basic network connectivity issues. Setup, configure, repair, and deploy PCs, laptops, printers, mobile devices, and peripheral equipment. Assist with server maintenance, system updates, patching, and inventory tracking. Support network infrastructure including switches, wireless access points, VPN connectivity, and firewalls. Participate in cybersecurity initiatives including endpoint protection, password management, and security awareness. Document technical procedures, configurations, and issue resolutions. Assist in developing training materials and provide end-user training when needed. Coordinate with vendors regarding defective equipment, repairs, licensing, and warranty support. Support ERP, manufacturing, and production-related business systems as assigned. Assist with special IT projects, infrastructure upgrades, and technology improvement initiatives. Maintain professionalism and excellent customer service while interacting with employees across departments. Perform additional duties as assigned.
Supervisory Duties Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience Currently enrolled in an accredited college or university pursuing a degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field. Must be entering Junior or Senior year of university coursework. Previous internship, help desk, technical support, or related IT experience preferred. Basic understanding of computer hardware, operating systems, networking, and troubleshooting principles. Familiarity with Microsoft Windows operating systems and Microsoft 365 applications. Exposure to networking concepts such as TCP/IP, switches, wireless networking, and VPNs preferred. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate technical information clearly to non-technical users. Strong organizational skills and ability to manage multiple tasks and priorities. Willingness to learn new technologies and work in a team-oriented environment.
Language Skills Ability to read and interpret technical instructions, correspondence, and documentation. Ability to effectively communicate with employees, vendors, and management in both written and verbal formats. Math Skills Ability to perform basic mathematical calculations including ratios, percentages, and measurements.
Reasoning Skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and troubleshoot issues involving several variables in standardized situations.
Physical Demands The position may require sitting, standing, walking, kneeling, lifting equipment up to 40 pounds, and working with computer and networking hardware.
Work Environment We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusO
Ottenweller Company Inc.