Job Description: The IT Intern plays an important role in supporting system-wide Help Desk and Desktop Technical services for Powers Health. Assists with responding to and resolving IT incidents and service requests, helping ensure a smooth and efficient experience for end users. Prioritizes and troubleshoots desktop-related issues in alignment with the organizations Help Desk Incident Management process. Must be available to work year round and commit to a minimum of 20 hours per week. Key Responsibilities: Respond to and assist in resolving IT incidents and service requests in a timely manner Provide support for desktop-related technical issues across the organization Prioritize tasks based on urgency and impact to operations Follow established Help Desk procedures and documentation standards Deliver excellent customer service while supporting end users Required Skills Qualifications: Currently pursuing a Bachelors degree in Information Technology (or related field) with completion of at least one technical course desktop related. Strong customer service and organizational skills Solid troubleshooting abilities with the ability to manage multiple tasks Working knowledge of computer systems and software applications Strong verbal and written communication skills Demonstrated reliability with a solid work history Ability to work both independently and collaboratively within a team