IT Intern

• Assists with IT service requests and support calls, including basic hardware, software, application, and connectivity troubleshooting.
• Assists with the setup, configuration, and deployment of desktops, laptops, peripherals, and other end-user technology.
• Supports routine user account administration and software installation under the direction of IT staff.
• Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system.
• Assists with IT equipment and asset inventory.
• Performs routine operational and system support tasks as assigned.
• Works with members of the IT team on projects and initiatives across areas such as systems, networking, cybersecurity, applications, and technology infrastructure.
• Gains exposure to the operation and support of technology within a 24/7 business environment.
• Communicates effectively and professionally.
• Follows Company and departmental policies and procedures.
• Performs all other duties as assigned.   

• Prior professional IT experience is not required.
• Basic knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and networking concepts preferred.
• Interest in developing a career in information technology.
• Ability and willingness to learn new technologies and work with different areas of IT.
• Strong troubleshooting, problem-solving, communication, and interpersonal skills.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Must exercise discretion and maintain confidentiality when handling sensitive information.
• Must be able to wear the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift up to 40 lbs. and push or pull up to 50 lbs.
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Must be able to work throughout the property in environments that may include extended walking distances, confined spaces, noise, music, varying lighting conditions, and varying temperatures.

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