Reports to: IT Manager
Cooperates with: Information Technology, Human Resources, business departments, and managed service partners
Location: On-site in Tulsa, Oklahoma
Primary Responsibility: The IT Intern supports day-to-day technology operations while gaining practical experience in an enterprise IT environment. Under the guidance of the IT team, this role assists with end-user support, Windows 11 device deployment, asset management, documentation, and approved technology projects while following established security and data-handling practices.
What You'll Do:
- Provide first-level assistance for common hardware, software, account, printing, and connectivity issues, escalating when appropriate.
- Prepare, configure, deploy, and recover Windows 11 computers and peripherals using established IT procedures.
- Maintain accurate hardware and software inventory records, including asset tags, assignments, warranty details, and lifecycle status.
- Support onboarding and offboarding activities such as equipment preparation, access checklists, and device return processing.
- Assist with Microsoft 365 and other approved business applications under supervision and within assigned permissions.
- Document troubleshooting steps, resolutions, and standard operating procedures in the service management and knowledge systems.
- Participate in approved IT projects, testing, audits, and process-improvement initiatives.
- Protect confidential information and follow cybersecurity, acceptable-use, safety, and change-management requirements.
- Other duties as assigned.
How to Qualify:
- Education: Currently pursuing an associate or bachelor's degree in information technology, computer information systems, cybersecurity, or a related field.
- Experience: Prior professional IT experience is not required; relevant coursework, labs, projects, or customer service experience is acceptable.
- Technical Skills: Foundational knowledge of Windows, computer hardware, networking concepts, and Microsoft 365 applications.
- Problem Solving: Ability to gather information, follow documented procedures, test solutions, and escalate issues appropriately.
- Communication Skills: Clear, professional written and verbal communication with technical and nontechnical users.
- Organizational Skills: Ability to manage multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment.
- Security: Ability to handle company information responsibly and work only within assigned access and supervision.
What Sets You Apart:
- Hands-on experience supporting Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, or a ticketing platform.
- Familiarity with PowerShell, device imaging or provisioning, basic network troubleshooting, or IT asset management.
- Relevant coursework, certification study, personal lab experience, or participation in a technical student organization.
- A customer-focused mindset, curiosity, attention to detail, and willingness to learn from feedback.
Eligibility Requirements:
- Must be available to work full-time (40 hours/week) during the summer internship period.
- Must have authorization to work in the U.S. without sponsorship.
Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.