IT Lead - Systems & Support Location: Cerritos, CAPosition SummaryGolden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance our internal technology environment. This hands-on role combines IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions.The ideal candidate is a proactive problem solver who can support employees, manage Microsoft 365 technologies, lead technical projects, and identify innovative solutions that improve business operations and productivity.Key ResponsibilitiesAdminister and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra IDManage user accounts, permissions, onboarding/offboarding, device deployment, and endpoint managementProvide Tier II/III support for desktops, laptops, software, printers, networking, and business applicationsMaintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration toolsSupport surveillance camera systems, video management platforms, and related network infrastructureAssist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiativesImplement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controlsLead technology improvement projects from planning through implementation and documentationDrive adoption of Microsoft collaboration tools and workflow automation solutionsEvaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiencyPartner with vendors and internal stakeholders to resolve issues and deliver technology solutionsRequired Qualifications5+ years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop SupportStrong experience with Microsoft 365 Administration in a Windows-based environmentHands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access managementKnowledge of networking, endpoint management, security technologies, and troubleshooting methodologiesExperience supporting collaboration technologies, AV systems, and end-user computing environmentsStrong project management, communication, and problem-solving skillsAbility to manage multiple priorities while delivering exceptional internal customer supportPreferred QualificationsMicrosoft Intune and endpoint management solutionsMicrosoft Teams, SharePoint, and collaboration platform administrationMicrosoft Teams Rooms and conference room AV supportIP surveillance cameras and video management systemsPowerShell, Power Automate, or workflow automation toolsExperience implementing AI, automation, or productivity-enhancing technologiesMicrosoft certifications (M365, Azure, Intune, or related technologies)Compensation & Benefits:Competitive salaryMedical, dental, and vision coverage401(k) planPaid vacationAdditional company perksAbout GSTFounded in 1985 and headquartered in Cerritos, CA, Golden Star Technology (GST) is a leading provider of IT and AV solutions, serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers, GST delivers innovative solutions, customized services, and exceptional customer support.Recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years, GST has also earned numerous industry awards and accolades for excellence, growth, innovation, and customer service. Our success is driven by a commitment to teamwork, integrity, accountability, and continuous professional development. For more information, visit www.gstinc.com
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