It Local Super User (ID #541607)

The normal operating hours are M-F 8- 4:30P. The Super User Contract Logistics is in principle responsible for the K+N CL Information Systems (WMS, TMS, KN LOGIN, etc). The job role encompasses operational and first-level support, user trainings, set-up of new customers, further developments and enhancements, release coordination, tender support and interaction with the national/regional CL Information Systems Team and other relevant counterparts. The ERP being implemented is an Oracle WMS Cloud based system. (Log fire and LN ). The role of the Super User is a developing role, and as skills grow, the Super User shall be able to learn and develop more him/herself.

YOUR RESPONSIBILITIES

• First level support
• Error analysis, recovery and trouble shooting in coordination with national / regional team and/or other relevant counterparts
• Preparation and follow up of open issue list
• Audits to insure the users are properly and effectively operating the system, SOP monitoring
• Software- and release testing in coordination with Regional team
• Observing and maintaining data quality
• User perception management

YOUR SKILLS AND EXPERIENCES

• Fluent with the current MS Office Professional package, with special skills in MS-ACCESS-database applications
• Able to coach and mentor other staff
• 2+ years experience in Contract Logistics / 3PL / Distribution Centre / Pharma Cold Chain Warehouse environment
• 2+ years management experience in high volume, fast paced distribution

Preferably, have an operations background in Logistics and Supply Chain Management, with good understanding and application experience of IT systems OR IT background with sound understanding of the theory and practice of supply chain management and warehouse management

• Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems and MHE
• Prior experience working in healthcare/medical device regulated environment
• Good communication written skills, both verbal and written
• Very organized / Methodical
• Critical / Analytic / Objective
• Ability to work effectively in a high-pressure environment
• Ability to effectively handle multiple, simultaneous tasks
• Acts as project resource
• Development of SOP's for WMS integrated part together with Project Manager CL
• Configuration, design and mapping with the support of Project Manager CL
• Configuration and testing of WMS for standard local implementations
• Coordination and execution of EDI Mapping between K+N & Customer
• Solution testing with customer (facing) and site
• Coordination of testing, SME training, work instruction creation or edits, and other training materials
• Help end users review and define any new systemic requirements and align them with the current operational processes.

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