IT Manager

Title:                    IT Manager 

Status:                Regular, full-time

Location:            Alexandria, VA

Division:             Information Technology

The Information Technology (IT) Manager is responsible for the overall planning, organizing, and execution of all IT functions at Islamic Relief USA. This includes managing all IT operations to meet business requirements as well as the support and maintenance of existing applications and development of new technical solutions. The candidate must show the commitment to IRUSA’s faith inspired values and principles as well as a commitment to the vision and mission of the organization.

Essential Duties and Responsibilities:

IT Strategy

• Review and evaluate IT and data strategies, procedures and controls; ensure they are aligned with the strategic goals and needs of the organization.
• Ensure smooth integration of new technologies into IRUSA’s IT environment.
• Lead the development of short- and long-term IT plans to ensure infrastructure capacity meets or exceeds existing and future requirements.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Cyber Security and Resilience

• Develop and implement security policies and procedures to protect organizational assets and comply with relevant regulations.
• Manage and monitor security infrastructure, including firewalls, intrusion detection systems, anti-virus software, and other security tools.
• Conduct regular risk assessments and security audits to identify vulnerabilities and recommend corrective actions.
• Develop and oversee security training and awareness programs for all staff.
• Lead incident response and recovery efforts in the event of a security breach or attack.
• Manage the security of applications and cloud environments by ensuring secure configuration and implementation of security controls.
• Stay current with the latest security threats, technologies, and regulations to proactively adapt the organization's security posture.                    

IT Project Management

• Manage IRUSA’s Information Technology projects by leading project teams, both internal and external, to deliver business solutions and drive IT integration.
• Develop schedules and milestones to track the progress of IT projects.
• Perform risk management planning, risk identification and mitigation.
• Develop communication strategies and lead communications with key stakeholders.

IT Infrastructure

• Ensure that data is managed effectively and efficiently through all IRUSA database management systems, while maintaining data integrity and security. 
• Manage the budgeting and purchase of hardware and software licensing.
• Direct the planning and support for network and computing infrastructure and security.
• Implement disaster recovery and back-up procedures and information security and control structures.

Vendor Relations

• Perform cost analyses and vendor comparisons for large scale projects to ensure cost-effective and efficient operations.
• Negotiate and manage vendor and contractor relationships and agreements.

Supervision

• Provide direction and management to direct reports and all employees in the IT Department.
• Review staffing requirements to ensure that it is consistent and adequate to meet department goals.
• Perform salary administration and conduct interviews and make recommendations for new hires, consultants and/or replacement personnel.
• Ensure staff development within the IT Department.

Qualifications and Competencies:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or similar technology-related degree, plus 5+ years of Information Technology experience required. Other combinations of experience and education may be considered.
• Experience managing or supervising IT staff required.
• Experience working with technology in the Nonprofit sector strongly preferred.
• Documented 1-3 years’ experience in the administration of the Salesforce Platform required.
• Excellent working knowledge of Cloud-based architectures and solutions. 

• Excellent customer service skills required.
• Working knowledge of network administration required (wired and wireless networks, firewalls/routers, file servers, backup servers, PCs/laptops, phone systems, copiers/printers, remote access, etc.)
• Experience budgeting, sourcing, purchasing, and implementing equipment and technology solutions preferred.
• Thorough understanding of desktop operating systems, with hardware, software and network design and maintenance systems.
• Must be able to be hands-on.
• Ability to prioritize and multi-task is essential.
• Solid analytical and problem-solving skills required.
• Must be able to work on multiple projects/priorities in a deadline-driven environment.
• Must be able to remain calm in pressure situations and adapt quickly to change.
• Demonstrated ability to maintain a customer-service focus and attitude at all times.
• Capable of working individually and as part of a team.

• Excellent verbal and written communication skills required.
• Must be eligible to work in the U.S.

At Islamic Relief USA we are committed to safeguarding and protecting all individuals we come into contact with through our work. IRUSA representatives must adhere to its organizational values: Sincerity, Excellence, Compassion, Social Justice, and Custodianship. In accordance with these values, IRUSA operates and enforces policies on Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination.