Artificial Intelligence (AI), Automation, Communication Skills, Computer Science, Customer Support/Service, Documentation, Healthcare, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Leadership, Management of Information Systems/Technology (MIS), Network Administration/Management, Network Support, Network Systems, Operational Support, Organizational Skills, Performance Analysis, Performance Metrics, Privacy Controls, Sales Qualification, Service Delivery, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, User Interface/Experience (UI/UX)
IT Manager
A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.
Key Responsibilities
- Manage IT help desk operations and support ticketing system
- Oversee hardware, software, systems, and user-support processes
- Support network, infrastructure, and endpoint performance
- Troubleshoot technical issues across departments
- Maintain IT documentation, system logs, and support procedures
- Coordinate with vendors for system updates, support, and technology services
- Track IT performance metrics, service levels, and recurring support issues
- Improve user experience through timely, professional technical support
- Identify opportunities to streamline IT workflows and reduce manual workload
- Maintain confidentiality and comply with healthcare privacy and security standards
- Perform additional IT-related duties as assigned
AI & Automation Responsibilities
- Implement or support AI-powered help desk and ticket-routing systems
- Automate repetitive IT support tasks where appropriate
- Use AI tools for diagnostics, documentation, reporting, and system monitoring
- Continuously evaluate opportunities to improve IT efficiency through automation
- Support responsible use of AI tools in alignment with privacy, security, and organizational policies
Qualifications
- 2+ years of IT support, systems administration, or related technical experience
- Experience managing help desk or technical support environments
- Knowledge of networking, systems administration, endpoint support, and troubleshooting
- Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
- Ability to automate repetitive IT support processes
- Strong documentation, organization, and communication skills
- Ability to work effectively in a fast-paced, on-site healthcare environment
- Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
- HIPAA training/certification required