IT Manager

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

• Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.
• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.
• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.
• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.
• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include, but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer contributes 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), quarterly wellness hours, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
• Professional Learning and Development Opportunities; Courses and Career Development Resources ; Education Refund Program
• EcoPass (unlimited free RTD bus/train rides)
• For more information please visit our website.

About Our Department

The Information Technology Department at Denver Public Library consists of two teams: Product, which manages applications and digital services driving the execution of a technology roadmap to enhance the library experience, and Infrastructure, which maintains the systems, network, and support to keep all 28 branches running smoothly.

About Our Position

DPL is hiring an IT Manager who will serve as the primary technical subject matter expert and operational leader for our Infrastructure division, driving the stability, security, and growth of our core technology. In this role, you will oversee and design essential systems-including servers, virtualization, networking, cyber security, endpoint management, identity and access management.

Operating as the team's technical escalation point, you will take ownership of design, maintenance, standards, and strategy across all 28 library locations to ensure seamless, reliable service for our staff and community.

Beyond managing infrastructure, you will lead and empower high-performing teams. You will design roadmaps, set priorities, and review technical quality of work to strategically align IT technology with our mission. As a manager, you will own the end-to-end talent lifecycle by conducting interviews, setting goals, evaluating performance, managing grievances or disciplinary actions, and actively cultivating team growth through mentoring, cross-training, and professional development planning. Additionally, you will represent the division in vendor negotiations, contribute key input on budgeting and contract management.

What You Would Bring

Our ideal candidate has the following experience, skills, and characteristics:

• Ability to act as the division's technical subject matter expert and escalation point for virtualization architecture, networking, cybersecurity, identity and access management, and endpoint management.
• Designs core infrastructure in a hybrid environment including data strategy and disaster recovery (Windows, SQL, Linux).
• Ability to oversee network design and maintenance across 28 locations.
• Ability to oversee hybrid identity: Active Directory, Entra ID, MFA, Google Workspace, SSO.
• Ability to develop goals, document performance, and formally evaluate staff.
• Ability to transfer expertise through mentoring, cross-training, documentation, and professional development planning.
• Ability to maintain standards, runbooks, and recovery procedures.
• Ability to represent the division with vendors; provides budget and contract input.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Mathematics, Business, or a related field.
• Three (3) years of professional level information technology work at the type and level of a senior or full performance professional.

Substitutions:

• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Preferred Qualifications:

• Four (4) years of professional level IT work at the senior or full-performance level, including demonstrated expertise in hybrid infrastructure, experience managing colocation operations, and supporting infrastructure for government entities.

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply, as an equal combination of education and experience will be considered for all applicants. Your excitement for this work matters just as much as your resume.

Work Environment & Location

The Denver Public Library's branches are the arms to the community-each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need.

While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches.

This position is based out of the Central Library in the Civic Center area of downtown Denver and parking is not subsidized by DPL. The IT team works with a hybrid schedule with a mix of in-office requirements and remote work capability based on operational need and supervisor discretion.

Application & Additional Info

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification

All Denver Public Library employees must apply through their internal profile.

Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

About Everything Else

Job Profile

LI2906 IT Manager

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$124,937.00 - $168,665.00

Target Pay

Agency

Denver Public Library

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.