Information Technology Manager About Us Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award-winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies. Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at www.cronin-co.com. About You You're a people-first technologist who genuinely enjoys showing up, working alongside colleagues at every level, and making their lives easier through smart, modern solutions. You don't just resolve issues, you look for ways to improve how people work, and you bring those ideas forward. Above all, you're someone we can rely on to own it. Because you'd be our sole in-house technology expert, you're comfortable being the authority: diagnosing what's really going on, asking the right questions, and running with solutions without needing to be guided. You follow through, you go beyond the ask, and "no" is rarely your first response. You do the right thing for the right reason. You've earned trust through consistency, integrity, and genuine commitment to the people you serve, and you understand that confidentiality isn't just a policy, it's a standard you hold yourself to without exception. POSITION OVERVIEW The IT Manager is our internal technology authority, the person who owns the systems and workflows that keep the agency running. At the heart of this role is deep ownership of our Microsoft 365 and SharePoint environment: not just administering it, but governing it well, cleaning up and structuring it thoughtfully, and unlocking capabilities that make the whole agency work better. You'll also own our SaaS portfolio and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support. Day to day, you'll provide friendly on-site support while working at a higher level to drive process improvement and technology efficiency. This role blends hands-on problem solving with real systems thinking, ideal for someone equally comfortable resolving an issue on the spot and shaping what the business needs next. Because you'll be our only in-house IT resource, self-sufficiency and genuine platform expertise matter more here than in a role with a team to lean on. Job Responsibilities Microsoft 365 & SharePoint (the core of the role)
Process Improvement & Forward Thinking
MSP Relationship Management
SaaS & Software Portfolio
Documentation & Knowledge Management
Asset Management & Device Lifecycle
On-Site Support & Employee Experience
Qualifications & Skills
Nice to Have
Who You Are
Reports to: AVP, Culture and People Operations We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This is an exempt role. No Recruiters. |
| Location | Glastonbury, Connecticut |
| Website | https://www.cronin-co.com/careers/ |
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder